Policy

Department of Education Launches Financial Aid Feedback Portal

Jul 5, 2016

YELP FOR STUDENT LOANS: On July 1, the US Department of Education launched the Federal Student Aid Feedback System, an online mechanism for students to submit complaints, provide positive feedback or flag suspicious activity as they've seen in federal student aid programs. Recipients can submit feedback about the processes that govern grants, the agencies involved and their own schools. They can do so anonymously, on behalf of others or using their own names.

Amid increasingly negative press covering debt collection agencies, the Department has been under increasing pressure to respond to student complaints about financial aid processes. It plans to use the feedback to "contact the school to directly address and resolve complaints submitted through the system" and improve the overall experience of financial aid. The Department will also publish a report on the portal's usage data and feedback this fall, which will appear in the Federal Student Aid Data Center.

Department of Education Launches Financial Aid Feedback Portal

Policy

Department of Education Launches Financial Aid Feedback Portal

Jul 5, 2016

YELP FOR STUDENT LOANS: On July 1, the US Department of Education launched the Federal Student Aid Feedback System, an online mechanism for students to submit complaints, provide positive feedback or flag suspicious activity as they've seen in federal student aid programs. Recipients can submit feedback about the processes that govern grants, the agencies involved and their own schools. They can do so anonymously, on behalf of others or using their own names.

Amid increasingly negative press covering debt collection agencies, the Department has been under increasing pressure to respond to student complaints about financial aid processes. It plans to use the feedback to "contact the school to directly address and resolve complaints submitted through the system" and improve the overall experience of financial aid. The Department will also publish a report on the portal's usage data and feedback this fall, which will appear in the Federal Student Aid Data Center.

Next In Policy

Get our email newsletterSign me up
Keep up to date with our email newsletterSign me up