About TalkingPoints:
TalkingPoints is an award-winning education technology non-profit organization with the mission to drive student success by unlocking the potential of families to fuel their children’s learning. We do this through universal family engagement technology with a focus on supporting underserved and/or diverse students and their communities. TalkingPoints transforms something as simple as a cell phone into a tool that empowers PK-12 families and educators to form strong relationships through two-way translated digital conversations, data analytics, and resources in 150+ languages.
Since 2015, TP has impacted millions of students across 70,000 schools in the US with 10x growth in reach in the past two years alone. Recent research has shown that in a large, diverse urban school district, TP improved academic outcomes, equivalent to 7.3 months of additional learning for the average student, with greater impacts for traditionally underserved students. TP works with key districts such as Fairfax County School District, Wake County Public Schools, Elk Grove Unified School District, and Boston Public Schools, among others. TalkingPoints has received awards and recognition including Chicago Tribune, NPR, Common Sense Education, and Google Impact Challenge Winner, Forbes 30 Under 30, Echoing Green Fellowship. Current philanthropic partners include Arrow Impact, Ballmer Group, Carnegie Corporation, Cisco, Gates Foundation, Google.org, Overdeck Family Foundation, MacKenzie Scott, Valhalla, and Walton, among others. Learn more from Founder and CEO, Heejae Lim’s TED talk.
It's an important time to join our team and build on our momentum and ability to support students and families during this critical time in which education equity gaps are more concerning than ever. Learn more.
Diversity: we celebrate it, we support it, and we thrive on it!
The Opportunity:
As a Support Associate, you will report to the Support Manager and have the opportunity to help educators and families on the TalkingPoints platform. This will include assisting users with different levels of technical proficiency in troubleshooting, navigating the app, and account setup. Additionally, you will be tasked with identifying issues within the app and flagging them to their respective stakeholders. You’ll work closely with a small but supercharged, tightly-knit, mission-driven team focused on driving family engagement in support of schools, teachers, and families during the Back-to-School 2025 season..
The targeted start date for this position is June 16, 2025. This is a temporary, hourly position that will begin as part-time (up to 29 hours per week). The role requires flexibility to increase to full-time (up to 40 hours per week) as needed, with full-time hours expected starting on July 14, 2025. The position is expected to end on October 15, 2025, and is non-exempt. Candidates must be available Monday–Friday, with a 9:00am Eastern start time. The hourly rate range is $24-$25, depending on experience.
In this role, you will:
Who You Are:
Nice to Haves:
Overall Fit with Our Org Culture - We Look for Team Members Who Are:
What We Offer
How to Apply:
Please submit your resume, a brief paragraph describing your interest, and a link to your LinkedIn profile.
TalkingPoints is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all qualified individuals have an equal opportunity to contribute and succeed. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
Operations
Mid Level