Data Analyst

Great Purpose. Great People. Great Opportunities.

At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential. Together, we’re reimagining what’s possible and transforming education.

That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.

Imagine Learning offers flexible work arrangements across the U.S. and internationally. U.S.-based employees located in or around Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN, typically work on a hybrid schedule at one of our office locations.

Imagine Your Impact.

The Data Analyst oversees the planning and execution of solutions to integrate customer data into our Cloud services at an expert level. This position supports and works closely with other Rostering Specialists, CX Specialists and Technical Systems Engineers to solve escalations and achieve company goals and customer timelines. This position also trains new Rostering Specialists and helps coordinate processes for their area of expertise.

For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit usHERE.

To learn more about a typical applicant journey at Imagine Learning, clickHERE.

Position Information: This is a regular, full-time position, reporting to the Support Services Manager.

Compensation: Base pay is anticipated to be between $45,860.00 and $50,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location: This is a U.S.-based position with flexibility for remote or hybrid work. Candidates located in Tempe, AZ may opt for a hybrid schedule from our headquarters, and candidates located in Austin, TX may opt for a hybrid schedule from our Austin office.

Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer time off
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

Envision Your Experience.

In this role you’ll have the opportunity to:

• Function as backup for the Rostering Supervisor as needed.

• In coordination with the Rostering Supervisor, attend product/process update meetings and coordinate with product management as needed to create and establish new processes.

• Convert customer data to a format compatible with the company’s proprietary tool set.

• Surpass team production standards.

• Serve as expert resource for internal customers by answering questions, understanding their needs, resolving problems with customer-focused solutions, properly addressing issues, and/or escalating them.

• Partner with other departments and leaders to function as the primary advocate for their area of expertise.

• Implement student data file mapping using proprietary and off-the-shelf software tools.

• Troubleshoot customer file data problems and test customer data modifications.

• Effectively document internal customer issues in the ticketing system.

• Lead their sub-team in performing record-keeping activities according to established procedures.

• Maintain a customer-oriented and professional relationship with internal customers.

• Provide continuous quality improvement in the processes and activities associated with this role.

• Exceed established quality goals for customer satisfaction ratings and performance measures.

• Other duties as required.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

• High school diploma or GED required, some college preferred and at least 4 years of customer service leadership experience that includes order processing and data entry; or an equivalent combination of education and experience.

• Excellent verbal and written communications skills.

• Able to function as a mentor for others, with a history of exceeding expectations and going above and beyond.

• Self-starter with strong organization and time management skills.

• Proven track record in conflict and problem resolution.

• Able to work independently and as part of a team, with strict attention to detail and an ability to multi-task in a fast-paced environment.

• Understanding of complex data and the ability to translate issues into non-technical terms.

• Ability to ensure data integrity.

• Computer proficient with a strong working knowledge of Microsoft Word, Excel, and Outlook; working knowledge of CRM software (NetSuite) and Ticketing software (Zendesk) and Communication via Slack.

Our Commitment to Diversity, Equity, Inclusion, and Belonging.

Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. Imagine Learning is proud to offer diversity, equity, and inclusion (DEI) workplace initiatives, including the DEI employee council, annual DEI conference, employee resource groups, and other opportunities for employees to connect with and support DEI initiatives throughout the year.

Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.

To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.