CRM Project Manager

Title: CRM Project Manager

Reports To: Director, CRM

Location: US-Based Home Office

Status: Full-Time, Exempt

Salary Range*: $90,000 - $100,000 (IC2/B6)

Start Date: January 15, 2026

Facing History & Ourselves is a global education non-profit organization that challenges teachers and students to use lessons of history to stand up to racism, antisemitism, and other forms of bigotry and hate.

The CRM Project Manager has overall responsibility to work cross-functionally with internal staff and external contractors, as needed, to ensure that assigned projects exhibit excellent planning, are operated efficiently within budget and on time while taking an empathetic, inclusive, relationships-driven, communicative approach to project management.

Role Summary: Facing History & Ourselves is seeking a CRM Project Manager to join our Technology team. The Project Manager is a vital role at Facing History that will help lead impactful cross-functional projects using expertise, empathy, creativity.

The CRM Project Manager is responsible for leading complex, multi-disciplinary projects for the CRM (Salesforce) team. You will plan requirements with internal customers and usher projects through the entire project lifecycle. Using your technical and project management expertise, you manage projects of various size and scope, identifying future opportunities, improving processes and advancing our strategic goals, and proactively managing our portfolio.

Who you are: You are a thoughtful, passionate, mission-driven project manager who can contribute to building an effective and efficient project management practice within our Technology Team. You will have overall responsibility to work cross-functionally with internal staff and external contractors, as needed, to ensure that assigned projects exhibit excellent planning, are operated efficiently within budget and on time while taking an empathetic, inclusive, relationships-driven, communicative approach to project and stakeholder management.

Specific Roles and Responsibilities Include:

Project Management (50%)

• Conduct detailed project planning for multiple concurrent projects; ensure execution runs as planned, and adjust projects as needed, including managing risks, stakeholders, and dependencies.
• Provide active direction on the project team to ensure alignment between stakeholder needs, project requirements, and deliverables. Establish plans for project scope and work breakdown structure, critical path and baseline structures, project communication, reconciliation and forecasting, risk analysis and mitigation, quality assurance, and closure.
• Manage all project documentation, including meeting decks, ClickUp tickets, Clickup Documentation/Wikis, Slack channels, and all other communication
• Document user procedures as needed. Support CRM team in their project planning, technical development, QA, and rollout efforts.
• Develop and manage team resourcing tools (e.g., CRM Roadmap) to collaborate with technology managers and effectively support resource planning and decisions. Provide ongoing management and monitor project metrics and staff hours.
• Run regular project meetings, including standups with technical staff

Strategy (15%)

• Engage in strategic thinking and planning about team project management processes, vision, and improvements
• Support CRM team operations by defining goals, key performance indicators, roles and responsibilities, and service level agreements.

Communications (15%)

• Engage in consistent communication with staff and executive leaders to understand priorities, and roll out decision points and change milestones
• Update stakeholders on open requests, including their priority and timeline to completion

Testing (10%)

• Partner with CRM team members, as well as other internal stakeholders, to conduct testing to optimize our technology solutions.
• Carry out and oversee Quality Assurance and User Acceptance Testing.

Professional Development (10%)

• Maintain proficiency, obtain helpful certifications, and increase expertise in Salesforce usage and nonprofit technology solutions and use cases by attending trainings, reading industry-relevant resources, attending conferences, and more.

Essential Skills / Qualities:

Facing History understands that restrictive job requirements may exclude historically marginalized groups from applying to jobs for which they are qualified. We take an equitable and holistic screening approach. If you feel you have demonstrated experience and expertise relevant to perform this role, please don’t hesitate to apply!

• 5+ years of technical project management experience or related experience required
• In-depth experience with Salesforce architecture and administration; experience with Salesforce’s Nonprofit Success Pack (NPSP) preferred
• Precision and quality focused; refusal to let details fall through the cracks
• Ability to meet deadlines, handle and prioritize multiple simultaneous requests, manage laterally and upwards, all with a professional and courteous attitude
• Desire to make your co-workers’ lives easier
• Ability to identify and implement process and policy improvements
• Strong interpersonal and organizational skills
• Excellent judgment and decision making skills
• Ability, appetite, and willingness to quickly learn and adapt. Willingness to experiment with and learn new technologies, and to share best practices
• Passion and ability to articulate the mission of Facing History

Benefits Summary: In addition to meaningful and rewarding work, Facing History provides an excellent and competitive compensation and benefits package including medical with a fully employer-sponsored health reimbursement account (HRA), dental, vision, life & AD&D, long-term & short-term disability insurance, 403(b) retirement plan with a discretionary organizational contribution, generous paid time off, an employee assistance program, travel assistance plan, pre-tax commuter spending accounts, flexible spending accounts, voluntary Colonial Life group plans, robust wellness programs through aHealthyMe, an employee discounted marketplace through BenefitHub, weekly virtual yoga and meditation, 403(b) advisement, and a friendly work environment.

Facing History values a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. We are an Equal Employment Opportunity Employer.

Our Commitment to Inclusion. Our strength as an organization is directly tied to the diversity of our staff, leadership, educators, students, scholars, and volunteers. We strongly encourage each member of our community to be intentional and self-reflective in their attitudes toward others. This intentionality not only makes for a safer, happier, and more vibrant workplace, but it reflects the ethical framework of the content we produce for teachers and students. Our continued dedication to an inclusive work environment includes facilitating group learning journeys throughout the year and making space for optional employee resource groups. Together we show grace and support to ourselves and our colleagues so that we can all contribute in ways which are meaningful and rewarding.

Remote-first/Hybrid Work Model (US Home Based): Facing History and Ourselves operates in a remote-first/hybrid work model, allowing staff flexibility in both schedules and work locations. This particular position is home-based. Some travel is required.

*In the interest of transparency, fairness, and equity Facing History is now listing public facing salary bands. These bands are benchmarked to external market factors and our own internal pay structure. New hires, in most cases, can expect an offer between the minimum and midpoint of the band, commensurate with the position and relevant experience.