EdSurge Teacher Feedback

At EdSurge, our goal is to help schools find, select and use the right technology to support all learners. No one is better able to help educators find the right technology than other educators. That is why EdSurge is committed to collecting and publishing educator reviews on the latest edtech products.

Our Edtech Index features thousands of reviews collected since 2013. To see those reviews, you can explore the Index here, or click the button below:

View Edtech Index

EdSurge collects two types of educator reviews: Case Studies and Summit Reflections. To read more about how we collect and distribute each type of review, continue reading this page.

Case Studies

How does EdSurge collect Case Studies?

Any educator can submit a Case Study using EdSurge’s survey system. Clicking on this link (and signing into EdSurge) will start the survey process. Educators can leave a Case Study for any product they have personally used in the past 6 months.

What does EdSurge do with Case Studies?

  • We post the feedback on the product pages so that other educators can learn from those comments and make more informed decisions about whether a product is suitable for their classroom and students.
  • We may reproduce portions of the case studies in our weekly Innovate or Instruct newsletters.

Are educators monetarily incentivized to provide Case Studies?

No. Occasionally, we may send an EdSurge t-shirt to an author of a case study. No cash or other considerations are provided.

How do educators benefit from providing Case Studies to EdSurge?

Educators who read through the Edtech Index get a window into some of the latest products and trends in technology for learning, and what teachers think of these developments. By sharing their experiences using these products, case study writers can influence the direction of products and help their colleagues discern which products may be most useful to them and their students.

What information does EdSurge share about Case Study writers?

When completing a case study, some personal information is always posted to the Index:

  • Role (e.g. “4th grade teacher,” “Director of Technology,” etc.)
  • State

Writers have the option to have additional personal information associated with their Case Study:

  • First name
  • Twitter handle
  • Organization

EdSurge collects the last name and email address of the writers, but does not share this information for any reason.

Protecting people’s privacy is extremely important to us, especially when we ask teachers to be candid with their opinions. We never sell this data.

How does EdSurge determine which Case Studies are included on the site?

Our team reviews each Case Study and the personal information provided by the writer to confirm that the author is indeed a current educator (teacher, administrator, etc.).

If the author of the case study has been or is currently being compensated monetarily by the company creating the product they have written about, EdSurge will decline to post the Case Study.

All other Case Studies will be posted on the site.

Summit Reflections

How does EdSurge collect Summit Reflections?

Summit Reflections on the EdSurge Index come from the All Educator Day of our Tech for Schools Summits, hosted approximately once a month in cities across North America. During the events, educators first explore all of the attending companies in a “speed dating round,” walking around a room full of company tables and having short conversations with as many companies as they would like. Starting in 2016, educators then select which of the attending companies they would like to investigate further, and sit down with them for a 20-30 minute “deep dive session” to discuss the product in detail. In between these deep dive sessions, EdSurge invites the attending educators to share their views on a product using a “critical evaluation” survey. This survey asks teachers how they would use them, the product strengths, and areas for improvement.

Prior to 2016, educators completed reviews after an extended “speed dating” round, where attendees opted to spend as much or as little time with each company as they chose.

What does EdSurge do with Summit Reflections?

  • We post the feedback on the product pages so that other educators can learn from those comments and make more informed decisions about whether a product is suitable for their classroom and students.
  • We share the feedback directly with participating Summit companies for their internal use, encouraging them to heed teachers’ input and improve their products based on what teachers share. (Companies cannot use the comments as endorsements.)
  • We return individual comments to the creators of that feedback, with no restrictions or ownership on that information.
  • We blend teacher feedback and our own research to create reports on products and industry sectors. We make this research available for a fee.

Are educators monetarily incentivized to provide Summit Reflections?

During the Summits, educators receive raffle tickets in exchange for writing reviews. At the end of each event, EdSurge raffles off around 15 devices to the participating educators.

Occasionally, we may also send an educator from the Summits an EdSurge t-shirt. No other cash or other considerations are provided.

How do educators benefit from providing Summit Reflections to EdSurge?

Educators who participate in Summits or read through the existing reports on EdSurge get a window into some of the latest products and trends in technology for learning and what teachers think of these developments. By sharing their feedback at the events, participants can influence the direction of products and learn to discern which products may be most useful to them and their students.

Does EdSurge protect teachers’ privacy?

Yes. Protecting people’s privacy is extremely important to us, especially when we ask teachers to be candid with their opinions. We never sell this data.

We provide an anonymity option to every person who submits feedback at our Summits. When teachers prefer to remain anonymous, we attribute all their comments to their role and grade level, i.e. “9th grade Math Teacher.” When they are comfortable using their name, we use only their first name.

As part of the Summit survey, educators can select to receive more information from the company they are reviewing. If this option is selected, then EdSurge will provide the requested company with the educator’s name and email address. This is an opt-in program; the default option is to not receive additional information.

What do companies do with the feedback?

Make better products. Companies receive the feedback on their own product soon after a Summit. Teacher feedback helps them better understand what issues are most important to teachers; what product changes they should prioritize; and what areas they can improve.

How does EdSurge determine which Summit Reviews are included on the site?

Our editorial staff aims to include as much of submitted feedback as possible, subject to a few common-sense constraints. We employ standard guidelines about hate speech and discernable clarity. When a full review or a portion of it is objectively not true (for example, if a review claims that a product does not have an iPad application, but the product does indeed have one) we will remove this false claim. We do not filter reviews based on whether they are positive or negative. We appreciate both kinds.

What does the product rating system mean?

In each product survey we ask educators to rate how strongly they would advocate for a product if their administrator were thinking about purchasing it. We acknowledge that not all educators have a budget to pay for supplies and technology, nor should they feel obligated to pay for it on their own. We feel such ratings identify attitudes around a specific product, by describing the action an educator would take based on their knowledge of a product.

Here’s how the ratings break down:

  • 5 — I'd put effort into advocating for it
  • 4
  • 3 — I might suggest it, but I wouldn't follow up
  • 2
  • 1 — Not likely to recommend at all

We include a rating with each individual piece of feedback.

Does EdSurge benefit from teachers’ feedback?

EdSurge benefits in the same way that any polling organization benefits from the public’s responses or any newspaper benefits from its readers’ letters. Educators’ insights are one contribution to research reports that EdSurge develops on products, industry sectors and companies. Anyone can buy these reports. We expect they will be most useful to administrators, investors and companies. We feel that integrating educators’ viewpoints into these reports is crucial to enabling products that best support learning to succeed.

Educators’ responses on the Index will always be available for free, to anyone.

Thank you for taking the time to read through this FAQ. If you have additional questions or comments send us a note at feedback@edsurge.com.

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