VP of Client Success

Panorama Education - Boston, Massachusetts - Full time

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving 9 million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems buy Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators get data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $32 million from Y Combinator, Spark Capital, Emerson Collective, Owl Ventures, and Uncork Capital.

About the role:

A central part of Panorama’s growth to date has been our extraordinary Client Success team. Our focus on stellar service, support, and strategic advising have resulted in clients who are outspoken fans of Panorama -- something that has set us apart in education. Our CS team has a strong track record of helping schools adopt our product in a manner that significantly improves outcomes for kids.

Now, we are looking for the right VP of Client Success to set the long-term vision for CS at Panorama and grow Panorama’s CS organization to the next level. We currently have a CS team of 35 people, across Account Management, Services, Support, and Teaching and Learning. The VP of Client Success sits on Panorama’s Leadership Team and reports to the CEO.

Our ideal candidate is obsessed with creating a great client experience and delivering value to customers -- you understand that the foundation of Panorama’s long-term success is our clients, their love for us, and the success we help them achieve. Our ideal candidate is a strong leader, people manager, and organization-builder -- you are able to set the vision and strategy for the team and execute to achieve it.

What We’re Looking For:

  • Leadership experience in customer success/account management at a high-performing B2B or K12 SaaS company
  • Experience in a fast-growth environment, building and scaling a team across inflection points
  • Talented people manager, with experience managing managers
  • Inspiring leader and highly effective communicator
  • Thoughtful and deliberate about building culture, and how culture drives performance
  • Data-driven executive, especially around understanding and improving team performance
  • Passionate about education (education experience a plus but not necessary)

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.

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Role

Customer Implementation / Customer Success

Experience Level

Senior Level

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