Vice President and General Manager, Workforce Development and Online Credentials

Mercy College - Multiple Locations - Full time

Mercy College invites applications and nominations for a Vice President and General Manager to oversee its new division of Workforce Development and Online Credentials. Founded in 1950, Mercy is proud to be New York’s largest private, non-profit minority-serving institution enrolling considerable numbers of Pell Grant recipients, first-generation college students, and adult students on our campuses in Manhattan, the Bronx, Dobbs Ferry and online. For this critical senior leadership role we strongly encourage applications from qualified candidates who share identities with those of our students and/or who are members of other historically underrepresented communities.

Mercy’s affordable tuition rates, our nationally recognized advising program, our laser focus on student success, and our academically rigorous programs in fields ranging from Business to Nursing make Mercy a regional leader in preparing the next generation of professionals, citizens, and scholars. Our Mercy Success Toolkit is a series of faculty- and staff-driven scalable best practices envisioned to create purposeful onboarding for students that leads into a clear, supportive experience with outstanding academics resulting in equitable outcomes.

Research over the past year has shown that a majority of workers who have been displaced by the pandemic are looking for shorter term skills preparation. Right now, in the New York Metropolitan area, jobs are sitting open because employees lack the skills to fill them. Mercy is prepared to help employees fill that gap and, in April 2021, announced our intent to invest significantly over the next few years to create a new workforce development division. This division will be focused on shorter term certificates for those looking for preparation in very specific workforce skills, whether hard skills like software coding or soft skills like executive leadership or conflict resolution.

Mercy College is looking for a self-motivated, experienced and results-driven VP / General Manager, who will report to the President, to direct and manage the business activities of this new division and to develop and implement effective business strategies and programs. The VP / General Manager is responsible for all aspects of the start-up of a new division, including: hiring a team; development and oversight of a product roadmap and business plan to achieve positive revenue within 24 months of launch; oversight of marketing and student acquisition for the division; and development of partnerships to connect graduates with prospective employers.

The successful candidate will have a high level of energy, political savvy, drive and the personality necessary to achieve ambitious goals of this new division, as well as experience leading entrepreneurial programs or divisions focused on online workforce development or the EdTech industry.

This position may be located at any of the Mercy College campuses or office locations in Westchester (Dobbs Ferry or Tarrytown) or New York City (Manhattan or Bronx).


- Oversee the implementation of the revenue launch in this next fiscal year.

- Develop and oversee product roadmap and 5-year business plan to achieve positive revenue within 24-months of launch and up to 40 different certificate programs

- Develop and evaluate partnerships with online content providers or other third party vendors

- Provide oversight for academic subject matter experts and student outcomes

- Manage annual budgets of $25-50M and collaborate with the CFO to regularly forecast enrollments and revenues

- Oversee marketing and student acquisition for division programs, including development of strategies for direct-to-student acquisition and the development of corporate relationships

- Develop and oversee job placements program for graduates

- Build a team to achieve desired outcomes

- Articulate KPIs, resources allocation and team alignment to meet targets

- Provide regular updates to President and Board of Trustees of progress


- Demonstrated abilities running a business or division of at least $25M, as well as demonstrated ability to develop and interpret financial data/plans and manage resources

- Demonstrated skills and experience in areas of online education, workforce development and product development

- Leadership experience appropriate to a senior leadership role in higher education)we welcome applications from individuals whose backgrounds and experiences may be nontraditional in higher education leadership)

- Strong leadership skills that promote integrity, creativity, innovation and growth, resilience and accountability

- Demonstrated unwavering commitment to academic excellence and equitable student outcomes

- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community, as well as demonstrated abilities at data-savvy storytelling

- Evidence of successful decision-making in a collaborate, data-driven environment

- Demonstrated internal and external relationship building skills

- Demonstrated abilities in all other areas outlined in the defined job responsibilities

- Advanced degree required


Mercy College is a dynamic, diverse New York City area college whose students are on a personal mission to get the most out of life by getting the most out of their education. Our institution is an independent, coeducational college that offers more than 90 undergraduate and graduate degree and certificate programs within five schools: Business, Education, Health and Natural Sciences, Liberal Arts and Social and Behavioral Sciences. Mercy College’s efforts in these programs have been recognized over the last several years. As a federally designated Hispanic Serving Institution (HSI), Mercy College, has been honored by being ranked nationally among the top Colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU). Mercy College was further recognized by HACU as a national leader in awarding bachelor’s degrees to Hispanics in several disciplines, including Psychology, Sociology and Business. Additionally, to support our diverse student body, Mercy College has pursued and been awarded a number of federal grants which enable us to better develop and deliver services to our students. As a Hispanic Serving Institution, Mercy College is proud to be recognized as an institution which helps under-served students to achieve their educational aspirations. Westchester Magazine has also named Mercy College the Best College in Westchester county in 2019 and 2020.The vibrancy of the College culture is sustained by a diverse student body from around the region. Enrollment, including full-time and part-time undergraduates and graduates is approximately 10,557; The College offers campuses in Dobbs Ferry, Bronx, Manhattan as well as online offerings

.At Mercy College, we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.


Mercy College is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.

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Dobbs Ferry, New York
Manhattan, New York
The Bronx, New York


Higher Ed Admin Operations

Experience Level

Senior Level

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