Tutor Operations Associate

Course Hero - Redwood City, CA - Full time


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The Role:

We’re seeking a self-starter to join Course Hero as a Tutor Operations Associate. As an early member of our newly formed Tutor Operations team, you will be working on all aspects of our growing tutor community. Our team’s mission is to build a strong operational foundation upon which a high-quality and engaged tutoring community can grow, while in parallel building and strengthening a recruitment and onboarding process that is scalable and meets the demands of the Q&A platform.

As part of the team, you will identify channels to source high-quality tutor candidates, effectively screen and evaluate their applications, onboard, and support them as they work on the platform. You’ll be responsible for working with Product Managers and other stakeholders to identify the tutor acquisition needs for the platform. You’ll track the effectiveness and efficiency of different strategies you use, and you’ll constantly work on optimizing process.

This role is a great opportunity to continually expand upon comprehensive Business Operations experience. You will have the unique opportunity to plot the course as part of a newly formed team and learn in a collaborative environment. This role will be fast-paced and ever changing as Course Hero continues to grow.

Here are some ways you’ll make an impact:

  • You’ll investigate and define the best sources for high-quality tutors across the globe.
  • You’ll help define and manage the application process for prospective tutors, identifying patterns that lead to long term quality, and modify acceptance requirements according to business needs.
  • You’ll work with stakeholders to define and measure the appropriate skills for tutors of varying subjects and skill levels.
  • You’ll monitor and implement tools to assist new tutors and ensure their transition onto the platform is successful.
  • You’ll review tutor performance, and be the liaison who manages any vendors to ensure our tutors provide accurate and high quality explanations.

Are you our star Tutor Operations Associate?

  • You have at least 1-2 years of relevant operations experience in a tech/start-up environment. Preferably, you have experience identifying skilled candidates, onboarding and training, and working with on-demand workforce.
  • You've earned a Bachelor's degree or equivalent.
  • You’re proficient with Google Apps, spreadsheets for data analysis, and surveys/forms.
  • You are able to effectively multi-task, assist with a wide array of ongoing projects, and you have a bias for action.
  • You have excellent written and verbal communication skills. You’re persuasive, high-energy, and are able to make connections with people across the globe.

Bonus Points:

  • You have industry experience related to education.
  • You have a background in marketing or business development.
  • You have experience working in an international capacity.

What We Offer You:

  • Industry competitive salary and stock options
  • Full coverage (medical, dental, vision, and life)
  • 401(k) program to help you save for the future
  • Educational assistance program to support lifelong learning
  • Commuter benefits, cell-phone allowance, and a free gym membership
  • Regularly planned team outings and company events
  • Free catered lunches, plus an endless snack and drink supply
  • Opportunity to make a meaningful impact in a revolutionary space

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Experience Level

Entry Level

Course Hero

About Us:

Course Hero is a fast-growing education technology company, building the world’s largest platform of crowdsourced learning materials and making education more accessible. Technology is revolutionizing the way we learn, and we’re committed to helping our community of more than 10 million students and educators to share and access the great educational resources that they need to succeed inside and outside the classroom. These resources include study guides, test prep, on-demand tutors, homework help, flashcards, lesson plans, and more.

Our company culture is very flat, open, and collaborative. On our team, we problem solve, we think like owners, and we embrace a growth mindset as we work hard to continually better our product for students and educators worldwide. We’re growing fast, we’re profitable, and we’re looking for new team members to help us plot our course toward future success!

Read up on some of our recent news coverage, learn more about us, and check out our jobs page to learn more about current opportunities.

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