Trust and Safety Coordinator

Teachers Pay Teachers - New York, NY - Full time

Teachers Pay Teachers - New York, NY - Full time

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Job Description:

As a member of our Marketplace Integrity team, you will preserve and protect our marketplace and community with objective policy enforcement, thoughtful community support and education, and implementation of systems designed to swiftly and proactively address risks to our brand and community.

Responsibilities:

  • Manage and support a variety of community-facing and internal policy and legal processes and procedures
  • Communicate thoughtfully with our community of educators while responding quickly and accurately
  • Be an expert in our policies, products, and features
  • Identify pain points in and increase the efficiency of Marketplace Integrity team systems
  • Achieve metrics-based goals to ensure that our community has a great experience

Qualities for a successful candidate:

  • Believes in our mission to connect and empower teachers
  • Proven ability to manage detail-oriented issues in a fast-paced environment, and a true commitment to a positive user experience
  • Creative problem-solver willing and able to do whatever it takes to quickly and efficiently deliver a great user experience
  • Track record of operating independently and collaboratively
  • Excellent written and verbal communicator
  • Self starter who takes initiative and is able to work independently
  • Level-headed approach to policy enforcement and able to apply policy objectively
  • Believes that no job is too big or small and is willing to go the extra mile to get the job done well.

Qualifications:

  • 1-3 years of experience
  • BA/BS required

Extra Points:

  • Relevant experience in website policy enforcement, fraud investigation, risk management, and/or e-commerce
  • Teaching or education experience

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Role

Operations

Experience Level

Entry Level

Teachers Pay Teachers

We are the first and largest open marketplace where teachers share, sell, and buy original educational resources. Our community brings immediate access to a world of expertise and offers educators more time to focus on students and teaching.

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