Technical Systems Integration Analyst

Illuminate Education - Minneapolis, Minnesota - Full time

Position Overview

The System Integration Analyst will work closely with our customer support team and with our customers with technical integrations within our FAST application and district applications. This position will work to resolve issues, troubleshoot in a timely manner all while effectively communicating with our customers on any shared responsibility or district specific tasks needed to support the technical integration. To better inform customers on the process for technical integrations, the System Integration Analyst will create and maintain customer facing documentation following the successful implementation of the technical integration.

Key Responsibilities

  • Develop an understanding of the standard integration methods used by school districts for single sign-on, student information system integration for classroom roster data sharing, and other API methods to share information.
  • Partner with district IT or technology staff to support and assist our implementation plan and/or support for specific technical integrations.
  • Collaborate cross-functionally to ensure tasks owned by the company are completed as identified in a customer technical integration support.
  • Participate in implementation planning and support kick off discussions with new customers to address questions around how a district can integrate with our FAST application.
  • Create and maintain internal and customer facing documentation on the technical integrations we support with our application to set appropriate expectations for our customers.
  • Engage and support Software Engineers, Product Managers and Quality Assurance Analysts to diagnose and resolve technical issues
  • Manage customer requests to use our automated batch import (ABI) process and our nightly data download report file exports.
  • Facilitate any necessary technical support with our strategic partners when customers report issues with the technical integration between our applications to collaboratively identify a resolution to the reported issue.
  • Identify areas of ongoing improvement in methods, procedures, and tools in the technical integration implementation process.
  • Identify and share possible opportunities to automate parts of the technical integration implementation process to become more scalable and efficient.
  • Assist the Operations team to ensure compliance with security and privacy policy program(s) protecting student data.
  • Perform other special projects or task as requested by leadership.

Required Education & Experience

  • 5+ years of working experience in facilitating technical integrations between cloud-based applications.
  • Strong knowledge of different type of SSO standards (e.g. oAuth, Google SSO, SAML).
  • Experience in troubleshooting applications to identify root causes for technical issues.
  • Bachelor’s degree in Computer Science or a related field; or equivalent experience.
  • Experience in creating technical implementation project plans.
  • Demonstrated ability to successfully complete multiple complex technical tasks.
  • Excellent written, interpersonal, and presentation communication skills.
  • Working knowledge of productivity software including Google, Microsoft, and Slack.

Preferred Education & Experience

  • Experience in implementing cloud-based applications.
  • IT service desk or Tier 3 support experience.
  • Prior experience in the education or education technology space.

Supervisory Responsibility

This position does not supervise any employees.

Work Environment

This job operates in an open and collaborative office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This is largely a sedentary role, requiring use of typical office equipment such as a computer and/or laptop and cell phone.

Travel

No travel is required.

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Role

Data Analysis

Experience Level

Mid Level

Illuminate Education

Illuminate Education partners with K-12 educators to equip them with data to serve the whole child and reach new levels of student performance.

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