Technical Support Specialist

Riverdale Country School - Bronx, New York - Full time

The Support Specialist is a core member of our all-school technology team and reports to the Director of Technology. This full-time, 12-month position is available immediately and is based at our Hill campus (Middle & Upper School), but includes responsibilities that extend to the River Campus (Lower School). The Support Specialist is a helpdesk-based first responder who springs into action when technology issues interfere with school operations. You will work in a high-functioning and collegial Technology Department in which individuals contribute positively to its collaborative culture. We expect you to say “I’m not sure, I’ll find out who we should talk to” or “Let’s make sure I understand this..." as needed while working in our community. We hope you are a self-starter that sees problems, proposes solutions, and is eager to learn new things.

Your responsibilities will generally involve typical Level 1 and Level 2 helpdesk tasks including:

  • maintaining and fixing classroom A/V equipment;
  • handling and purchasing Technology Department inventory;
  • replenishing and repairing our fleet of printers and copiers;
  • solving problems, repairing and imaging school-owned devices;
  • ensuring our loaner pool is in great shape and ready for action;
  • staffing our helpdesk while providing impeccable customer service;
  • climbing 6’ ladders;
  • carrying 15-35lb. objects.
Requirements:Two or more years of professional helpdesk or similar experience is required.

Also highly valued are:

  • excellent people skills;
  • strong verbal and written communication skills;
  • a detail-oriented, organized approach to work;
  • a fantastic memory or system to replicate one;
  • the ability to speak in Spanish in addition to English;
  • and grace in thorny situations.

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K12 School Operations

Experience Level

Mid Level

Riverdale Country School

Riverdale Country School is a Pre-K through grade 12 independent school in New York City committed to empowering lifelong learners by developing minds, building character, and creating community in order to change our world for the good.
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