Technical Support Specialist I

The Mount Vernon School - Atlanta, Georgia - Full time

Founded in 1972, The Mount Vernon School is a leading private school of inquiry, innovation, and impact.Anchored in Christian values — love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, and self-control — relationships at Mount Vernon are foundational to learning. Preparing students to be college ready, globally competitive, and engaged citizen leaders call us to lean into inclusion, diversity, equity, and action.

Creating and cultivating connections between all people, ideas, and sectors, the School welcomes all learners to wrestle with voices and perspectives that challenge our assumptions, biases, stereotypes, and privileges. Not allowing our differences to divide us requires each of us to engage in honest, vulnerable, and courageous conversations through empathy, reflection, examination, and action. Being real agents of change is a continuous journey.

Committed to diversity, equity, and inclusion, our trust in each other strengthens our sense of identity, autonomy, and interdependence. As a school of inquiry, innovation, and impact, we are committed to creating and sustaining a school culture where all members feel valued and safe, sharing their authentic selves to design a better world…together.

The technical support specialist provides helpdesk support to students, teachers, and staff. The person in this position is responsible for the configuration, maintenance and support of computer workstations, their peripherals, their software, telephones, projectors, and other audio-visual equipment. The technical support specialist also provides technology support for some school events and performances, some of which may occur in the evening.

Role & Responsibilities

  • ­Serve as front-line technical support to faculty, staff, and students
  • Interact with clients to guide them in the best ways in understanding and using technology
  • Provide training for faculty, staff and students to include evaluation, selection and/ or production of training materials
  • Utilizes project management tools including Help Desk and scheduling software
  • Provides setup and support for campus events
  • Attend training and industry events to maintain and upgrade skills and professional development
  • Manage IT help desk tickets and successfully resolve in accordance with the stated service level agreement
  • Maintain accurate inventory for hardware and consumables like printer toner
  • Backup the Network Administrator in supporting Windows servers and network
  • Troubleshooting technical issues as they arise, keeping technical staff and other coworkers informed about progress, noting what work was done and what the final resolution was in shared ticketing system
  • Assist in designing and executing events that use various technologies to amplify the mission of the School.
  • Perform systems analysis and prepare reports and studies as well as cost estimates
  • Actively interface and coordinate with hardware and software manufacturers, external clients, consultants, and vendors
  • Responsible for delivery, Setup, Training and breaking down during an event
  • Customer service and satisfaction is paramount

Requirements

  • 2+ years of experience in technology support in small or medium sized organizations with Microsoft Windows and/or Google environments, involving the installation, configuration, and ongoing maintenance of networked Mac/PCs, their software, and peripheral equipment
  • High School diploma or GED and one or more years of successful secondary education, or equivalent combination of training and hands-on experience
  • Technical knowledge of Windows based family of operating system, Apple operating systems and networking systems
  • Network+ or A+ professional certifications or equivalent preferred
  • Experience administering and troubleshooting wired Ethernet and wireless networks
  • Able to lift 40 pounds, to lift and carry equipment and to use a hand truck or cart to move equipment around our multi-building campus
  • Experience in a school environment preferred
  • Exceptional interpersonal skills with a strong customer service focus, user-centered attitude and a desire to work in a team-oriented environment
  • Strong written and oral communication skills with an ability to effectively communicate technical information to all stakeholders of the school
  • Strong analytical and problem-solving skills with a proven ability to create result-oriented action plan
  • High energy, self-starter with ability to successfully prioritize and multi-task

The faculty and staff of The Mount Vernon School believe the fair and equitable treatment of employees is critical to fulfilling its mission and purpose. It is the policy of The Mount Vernon School to conduct business and provide equal employment opportunity to all persons without regard to race, color, age, gender, religion, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws.

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Role

K12 School Operations

Experience Level

Mid Level

The Mount Vernon School

We are a school of inquiry, innovation, and impact. Grounded in Christian values, we prepare all students to be college ready, globally competitive, and engaged citizen leaders.
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