Technical Support and Network Specialist

Airtame - NY - Full time


Are you nerdy with network and computing technology? Do you have a knack for explaining technology in an easy to understand way?

Your role will be to answer technical questions from our customers and your colleagues in the Sales and Support teams, advise customers on optimal network configurations, and troubleshoot when things go wrong.

We are looking for a full time Tech Support and Network Specialist with specific expertise in network technology, to help us cope with the technicalities of corporate WiFi setups and supporting cross-platform applications.

You’ll be working with our sales and customer support teams in our new Brooklyn, NY office as well as our colleagues at our HQ in Copenhagen, Denmark. This is your chance to be part of a dynamic, young team in a fast-growing startup and to help give our customers the best possible experience.

Your tasks:

  • Troubleshooting tech issues over the phone, through our online chat support onsite (occasionally) for our US customers.
  • Removing obstacles for full-rollouts in organizations of all sizes and segments.
  • Being the technical go-to-guy in the US for both the sales and support team.
  • Ensuring our users and their IT administrators are technically onboarded and happy with Airtame.
  • Making sure our customers’ technical teams are properly onboarded and are happy with our product.
  • Staying in sync with our engineering team relating to bugs and upcoming features.
  • Providing feedback to improving our product.

Requirements:

  • Understand and communicate efficiently with everyone from end users to IT-admins and network architects.
  • Know a ton about network technology.
  • Have hands-on experience with corporate network administration.
  • Understand the principles of wireless streaming technology.
  • Enjoy teamwork and have a positive and easy going personality.
  • Have a structured approach to work and are a quick learner.

It’s a plus if you:

  • Have worked closely with customer support teams in the past.
  • Have experience with developing support guides and material.
  • Have Cisco or similar networking certifications.
  • Have an educational background with IT technology or support.

What’s in it for you?

  • You get to join a fun and ambitious company that values transparent communication, a healthy work-life balance, and “hygge” - bonus points if you know about that last part ;)
  • You will be a part of growing company and will help shape the culture of our US team.
  • An open culture where you can see your ideas put into action right away.
  • Oh, and you might get to take a few trips over to Copenhagen, Denmark.

Benefits:

  • Competitive salary
  • 3 weeks vacation in the first year and 4 weeks thereafter
  • Lunch perks, free snacks and beer
  • Cool WeWork office in the heart of Williamsburg
  • International workplace with people of 19 different countries
  • Friendly and support company culture

Application:

  • Tell us a little about yourself and why you’re interested in joining the team.
  • Send your application by e-mail to us-jobs@airtame.com.

Apply Now

Experience Level

1 to 5 years

Airtame

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