Technical Support Specialist

Airtame - NY - Full time

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Airtame is looking for a talented Technical Support Specialist who has a knack for explaining technology in an easy to understand way. You’ll be working with our sales and customer support teams in our brand new office in the heart of Williamsburg, Brooklyn, NY as well as our colleagues from Denmark. This is your chance to be part of a dynamic team in a fast-growing startup and to help give our customers the best possible experience.

Your tasks:

  • Troubleshooting tech issues over the phone, through our online chat support onsite (occasionally) for our US customers.
  • Removing obstacles for full-rollouts in organizations of all sizes and segments.
  • Being the technical go-to-guy in the US for both the sales and support team.
  • Ensuring our users and their IT administrators are technically onboarded and happy with Airtame.
  • Making sure our customers’ technical teams are properly onboarded and are happy with our product.
  • Staying in sync with our engineering team relating to bugs and upcoming features.
  • Provide feedback to improving our product.

Requirements:

  • Understand and communicate efficiently with everyone from end users to IT-admins and network architects.
  • Know a ton about network technology.
  • Have hands-on experience with corporate network administration.
  • Understand the principles of wireless streaming technology.
  • Enjoy teamwork and have a positive and easy going personality.
  • Have a structured approach to work and are a quick learner.
  • It's a plus if you have worked closely with customer support teams in the past.
  • It's a plus if you have experience with developing support guides and material.
  • It's a plus if you have Cisco or similar networking certifications.
  • It's a plus if you have an educational background with IT technology or support.

What's in it for you?

  • You get to join a fun and ambitious company that values transparent communication, a healthy work-life balance, and “hygge” - bonus points if you know about that last part ;)
  • You will be a part of growing company and will help shape the culture of our US team.
  • An open culture where you can see your ideas put into action right away.
  • Oh, and you might get to take a few trips over to Copenhagen, Denmark.

Benefits:

  • Competitive salary.
  • 3 weeks vacation in the first year and 4 weeks thereafter.
  • Lunch perks, free snacks and beer.
  • Cool WeWork office in the heart of Williamsburg.
  • International workplace with people of 19 different countries.
  • Friendly and supportive company culture.

Application:

  • Tell us a little about yourself and why you’re interested in joining the Airtame team.
  • Send your application by e-mail to tech-jobs@airtame.com.

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Role

Engineering

Experience Level

Mid Level

Airtame

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