Technical Solutions Engineer

Calbright College - Remote - Full time

Technical Solutions Engineer

Calbright College

Technology Remote; various locations throughout California, California

Position Type: Full time

Requisition No: 21039

Category: Classified

Supervisor: Director of Information Systems or designee

Last Updated: February 2021

Job Purpose: Analyzes cross-functional problems, and proposes, builds, and maintains solutions to automate & integrate software systems to create seamless experiences

Location: Remote, various locations throughout California

Position Overview

The Technical Solutions Engineer designs, develops, implements, and maintains both iterative and major enhancements to highly complex existing systems and services, and provides technical insight, analysis, and recommendations on a variety of cross-functional teams. This role requires considerable independent judgment and initiative while collaborating with users and other technical staff through the lifecycles of projects with competing priorities. Collaborating with stakeholders across Calbright, the Technical Solutions Engineer will identify opportunities to refactor existing data and process automations as well as propose, beta test, deliver, and iterate on new automation solutions that significantly improve business processes.

This position is funded via one-time funds appropriated in Section 2.00 of the Budget Act of 2018 to support the college’s start-up costs.

Essential Job Duties and Responsibilities

The duties below are representative of the role and are not intended to cover all of the duties performed within the scope of work:

  • Perform with a high degree of autonomy and exercise good judgment as a member of the Information Systems team
  • Analyze, design, build, maintain, and iterate complex information systems and process relationships between them while working closely with and on a variety of cross-functional teams
  • Work closely with the Technical Product Manager to analyze, propose, architect, deploy, maintain, and iterate data and process automation solutions in and around our production ecosystem
  • Communicate effectively to both technical and non-technical audiences, ensure cross-functional cohesion and collaboration, and foster high levels of confidence in our systems and services both internally and externally
  • Work closely with stakeholders across the organization in both one-on-one and cross-functional team settings to iteratively build data flows that support information gathering and sharing, college operations, and expansions in program offerings and student services
  • Identify areas where automations can be implemented and/or improved, and work on cross-functional teams as a product owner of infrastructure automation systems
  • Iterate on the structure and data flow powering real-time dashboards in Salesforce for college leaders to track key metrics in support of our legislative and strategic objectives
  • Perform with a high degree of autonomy as a project leader with overall responsibility for overseeing medium to large complex projects from the planning stages through the implementation process working directly with institutional staff and management
  • Perform other related duties as assigned that support the objective of the position
  • Knowledge, Skills, and Abilities

  • Data automation best practices and techniques in a startup environment
  • Analysis, creation, and improvement of data architecture and processes that support Salesforce reports and dashboards, student services automations, and college operations
  • Connect to and fully utilize RESTful APIs delivered via and accessed from different platforms for the purposes of feasibility testing, process automation, and systems integration
  • Ability to use scripting languages, cloud hosting environments, and version control systems to propose, build, deploy, and iterate on one-time, ad-hoc
  • Integrate data operations across many different platforms, including, but not limited to, a CRM, SIS, and LMS, through the efficient use of scripting and platform-native automation tools.
  • Understand data privacy and security concerns with respect to higher education student data
  • Ability to pick up new tools and become an expert in learning and leveraging capabilities and working around limitations
  • Appreciation for the difference between production engineering and prototype engineering, and the ability to do either
  • Ability to operate efficiently and effectively in a fast-paced remote start-up environment
  • Foster a team-oriented, collaborative, and positive work environment
  • Work independently and exercise good judgment and initiative in a highly autonomous and trusting environment
  • Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, staff, and faculty
  • Minimum Qualifications

  • Bachelor’s degree in related area and/or equivalent experience/training
  • 3+ years of professional experience in an engineering generalist, systems and software architect, developer, and/or programmer/analyst role
  • Experience with Javascript, Python, and/or other scripting languages
  • Desired Qualifications

  • Experience with Agile methodologies, including working within a sprint framework
  • Experience working in fast-paced, early-stage environments is a plus
  • Experience with writing and supporting integrations between systems and/or IPaaS vendors
  • Experience with AWS, Azure, PowerBI
  • Experience with RESTful APIs
  • Experience with databases and structured query languages
  • Experience with Salesforce and its process automation technologies, techniques, and best practice
  • Experience with higher education technologies (e.g. LMS, SIS)
  • Working Conditions and Travel

  • Calbright College is a statewide online college where all instruction and support are done via various online technologies both in person and remotely. Calbright College has administrative offices in Sacramento available for use. When working remotely, employees should be able and willing to use digital communication tools as used by the college, and have the ability to work on a computer for extended periods of time.
  • Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
  • The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Calbright College policies, procedures, and Title IX.
  • Calbright College celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing Calbright College’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
  • Requires the ability to function in a remote online instructional environment performing work of primarily a sedentary nature. Requires the ability to use hearing and speech to make presentations to groups and carry on conversations over the phone and in-person. Requires speaking skills to communicate with staff and students in one-on-one and small group settings, on the phone, and to distinguish sound prompts from various types of equipment. Requires near visual acuity to read printed materials and computer screens. Requires sufficient hand/arm/finger dexterity to retrieve work materials, operate a personal computer keyboard, and operate standard office equipment. Requires the ability to lift and/or move up to 25 pounds.
  • Work is performed indoors where minimal safety considerations exist.
  • Equal Employment Opportunity

    Calbright College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability, or genetics. In addition to federal law requirements, Calbright College complies with applicable state and local laws governing nondiscrimination in employment.

    Who We Are

    Calbright College is one of California’s newest community colleges – the first statewide, online campus designed to bridge the gap between employers with unfilled positions and students who don’t have either the time or money to attend a traditional school. Our mission is to increase economic mobility and close equity gaps for working adults who lack easy access to traditional forms of higher education by offering online, flexible, affordable skills-based programs that provide tangible economic value for both working adults and hiring managers.

    To apply for the position, please visit: https://calbright.bamboohr.com/jobs/view.php?id=26&source=aWQ9OA%3D%3D

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    Role

    Engineering

    Experience Level

    Mid Level

    Calbright College

    Calbright College is one of California’s newest community colleges – the first statewide, online campus designed to increase economic mobility and close equity gaps for adults who lack easy access to traditional forms of higher education by offering flexible, affordable skills-based programs.
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