Technical Product Manager

Springboard Collaborative - Philadelphia, Pennsylvania or Remote - Full time

Why we need you

Springboard Collaborative invites talented and passionate candidates to apply for the position of Technical Product Manager. The Technical Product Manager will be responsible for ensuring the timely delivery of high-quality technical products that meet the requirements of the Springboard Collaborative offerings it supports with data fidelity in a robust, user-friendly, and accessible manner.

Springboard Collaborative closes the literacy gap by closing the gap between home and school. We coach educators and family members to help kids learn to read by 4th grade. Springboard envisions a world in which all children have the requisite literacy skills to access life opportunities. The Technical Product Manager supports this goal by ensuring the excellence of our technical products that help educators run effective programs and allows students and families to progress through their assignments and goals smoothly.

The Technical Product Manager will supervise the Product Owner. The Technical Product Manager will report to the VP of Engineering, Systems, and Products and work as part of the Engineering, Systems, and Product Team. This is a great opportunity to support an entrepreneurial team to maximize the impact of a rapidly growing organization.

You can read more about the requirements, competencies, goals, and responsibilities below. We'd love to have you join us!

This is important

We are an equal opportunity employer. Diversity is more than a commitment at Springboard Collaborative—it’s at the core of what we do and how we do it.

We believe that a solution can only be as good as one’s understanding of the problem. And no one understands problems better than the people who have experienced them firsthand. Proximity matters. That’s why Springboard aspires to hire a diverse team that is representative of the marginalized communities we serve.

We also know that having a diverse workforce makes for a better workplace. Springboard’s hiring process puts a premium on individuals who value diversity of race, gender, sexual orientation, religion, ethnicity, national origin, etc.

Finally, if you’re passionate about an open role, we encourage you to apply— even if you don’t meet 100% of the qualifications listed on the job description!

Here are your priorities in the first year:

  • You will ensure product quality and on-time delivery by working with the QA Lead, Scrum Master, and Development team.
  • Through stakeholder interviews, you will objectively assess product usability, functionality, and quality making recommendations for continuous improvement.
  • You will define and follow the roadmaps for our apps, gathering requirements from users and constituent stakeholders.
  • You will help define the next generation of product applications through user research and prototyping.
  • You will generate analytics reports based upon Google Analytics and KISSMetrics data and use that data to lead analytics enhancements for our products.

Here are your responsibilities within and beyond the first year:

  • You will lead development of new initiatives, features and Enablers
    • Facilitate iterative stakeholder conversations
    • Draft business requirements, including ROI
    • Draft requirements specs that define features of the initiative
    • Vet with engineering team, stakeholders and refine
    • Publish requirements documents (narrative and PPT)
    • Define features, scope work, vet and refine at feature level
    • Review epics and stories
  • You will regularly complete backlog grooming in order to plan and prioritize
    • Liaise with IST to ensure that Program offerings & Product are in lock-step
    • Consistently groom & refine the backlog to ensure we’re focusing on the right things at the right times
    • Manage the Connect roadmap to timelines
  • You will deliver ongoing Connect product improvements via feedback and data
    • Conduct user interviews in order to mine for improvements
    • Use survey feedback to find themes and potential improvements
    • Mine for ways to reduce cost & complexity across platforms
    • Utilize engagement data to justify changes in UX, UI
  • You will collaborate and communicate inter- and intra- departmentally
    • Collaborate with the Product team, Salesforce Team, and ESPT at large
    • Understand and support the needs of IST, PST, PT, and Seasonal Staff
    • Partner with Business Strategy, Partnerships team on business modeling, marketing
    • Work with the Partner Success team to increase product utilization
    • Create or support creation of product documentation for inter- and intra- department collaboration
  • You will lead and support certain Product Team members
    • Hire, upskill, and retain top talent to the product team
    • Liaise with engineering team so that we have a clear, collaborative vision
    • Manage Product Owners to meet their goals
What you offer us

Here are competencies we expect the right candidate to have:

  • Strategic Vision: You see the big picture of what our apps need to accomplish to support our mission of closing the literacy gap and act with these long-term goals, tracking progress along the way.
  • Planning & Organization: You define tasks and milestones to achieve Product objectives while ensuring the optimal use of resources to achieve those objectives.
  • Adaptability and Flexibility: You adapt your priorities to fit changing product needs and work responsibilities,
  • Customer Focus: You build and maintain customer satisfaction among all types of users of our products, working diligently to understand our customers and reflect their needs in our products.
  • Valuing Diversity, Equity, and Inclusion: You help create a work environment within and beyond the Product Team that embraces and appreciates diversity, equity, and inclusion.
  • Decision Making & Judgement: You make timely, informed, data-driven decisions that take into account the facts, goals, constraints, and risks as you work to prioritize feature development and integrate demands and feedback of our users.
  • Communication: You are an effective verbal and written communicator, listening to teammates, stakeholders, and users and communicating their needs effectively to members of the Engineering, Systems, and Products team.

Here are requirements we expect the right candidate to have:

  • Deep understanding of tech-related products
  • 3+ years of Product Management experience
  • Proficiency in basic computer applications (Word, Excel, Google Suite) and ability to learn new systems
  • Agile, product design, and/or project management certification

It would also be nice if you had:

  • Work experience in a school setting

While this description is meant to provide an overview of the responsibilities of the Technical Product Manager, we are seeking candidates who demonstrate flexibility and can adapt to evolving needs in an entrepreneurial environment.

What we offer you

Compensation

Here are our compensation values: At Springboard, compensation equity is integral to the way we operate and our commitment to competitiveness, pay equity, performance-based rewards, transparent & equitable career growth, and progressive benefits.

Compensation for this role: Each role at Springboard is placed in a compensation band with 5 levels. Generally, we expect all candidates that meet the hiring criteria to be offered the midpoint of the band. This role sits within Band 5. The midpoint of this band is $114,093. The actual level of the successful candidate (and corresponding salary) will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, and other factors. You may also be eligible for Springboard's collective bonus program.

Our process to determine compensation: Springboard does not negotiate the offered salary during the offer conversation. Throughout the interview process, we will evaluate your alignment with the compensable factors listed in the job description. From there, we will determine your starting salary on a level within the job band.

Benefits

At Springboard, we feel it is important to take care of our employees, which is why we offer a competitive benefits package. Some of these benefits include:

  • The normal stuff - Medical insurance with a cash stipend for those who waive Springboard coverage. Options include PPO, High Deductible/HSA, and EPO. Health Savings Accounts are available for our high deductible plan.
  • We’ll take care of it - We fully cover your vision & dental insurance premium, plus your short & long-term disability coverage.
  • Retirement matching - We’ll match up to 6% of your salary in 403(b) retirement contributions (or student loan payments!) after your first 6 months at Springboard. Our plan is advised by Green Retirement, a B-Corp, so you can achieve your financial goals with fossil-free investments aligned with your values.
  • Paid Time Off (PTO) - Four weeks annually—we’ll prorate it from the date of your hire. At Springboard, time off isn’t earned. Everyone gets access to their time at the start of the calendar year.
  • More PTO! - All eleven federal holidays, including Juneteenth, Indigenous Peoples’ Day, and Martin Luther King Jr. Day, plus two extra floating holidays! If a holiday occurs over the weekend, we take off during the week. Election Day. YOUR. BIRTHDAY.
  • Paid Leave - Parental Leave (12 weeks after the first 6 months of employment). Marriage Leave (five days).
  • Under the weather? - We don’t cap the number of sick days available to employees and have been providing extra PTO during COVID surges.
  • Forget your phone bill - We know using your cell phone for work is inevitable, so we cover $100 of your bill each month.
  • Technology support - All employees receive a Springboard laptop, an annual technology allowance, and a one-time remote work set-up allowance.
  • Mental health support - Our Employee Assistance Program provides support for stress/anxiety, finance, law, family, substance abuse, grief, and more.
  • All the FSAs!! - Health care, dependent care, transportation, and parking.

We are committed to your development

  • Generous professional development funding. Up to $2000 per year.
  • A clear-cut set of goals and objectives to help you plot your career progression at Springboard.
  • Regular opportunities to meet with peers and senior leadership to discuss DEI and our individual and organizational development and commitment to equity.

Location and travel

Applications are welcome from any location within the United States. This role can be performed remotely, with occasional travel to participate in team and org-wide retreats. Springboard Collaborative’s headquarter office is in Philadelphia, PA.

Apply for this job

Apply for this job

Role

Product Management

Experience Level

Mid Level

Springboard Collaborative

Springboard Collaborative closes the literacy gap by closing the gap between home and school. We coach educators and family members to help kids learn to read by 4th grade. Springboard envisions a world in which all children have the requisite literacy skills to access life opportunities.
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