Technical Integrations Specialist (Raleigh, NC)

IXL Learning - Raleigh, North Carolina - Full time

IXL Learning, a leading edtech company with products used by 11 million students worldwide, is seeking an Technical Integration Specialist to join our growing team in Raleigh, NC. The ideal individual should possess a passion for delivering world class customer service and a desire to apply their analytical and technical abilities. This role will facilitate the implementation and support of IXL’s roster, learning management system, and single-sign-on integrations. This role requires someone comfortable supporting a wide range of personas as our customers are educational staff with varying levels of technical understanding.

We are looking for a versatile and driven professional. This position requires excellent communication, teamwork, and collaboration skills as you’ll be working closely with engineering, product management, account management, support, and sales teams.

WHAT YOU’LL BE DOING

  • Implementing roster, learning management system, and single-sign-on integrations using established tools and procedures
  • Diagnosing and resolving daily integration issues using internal tools and analytical thinking
  • Serving as the main point of contact for internal teams relating to integration usage, support, and implementation
  • Identifying, analyzing, and reporting integration-related bugs and enhancements to engineering and product management
  • Planning, organizing, and documenting the daily tasks needed to maintain multiple implementation and support tasks
  • Providing intradepartmental support for new integrations and new integration enhancements
  • Championing the use of IXL’s integrations and subsequent benefits to both internal and external clients
  • Completing all assigned duties with limited supervision and an understanding of when to properly escalate cross-departmentally or to management

WHAT WE’RE LOOKING FOR

  • BA/BS degree required
  • 1-2 years in a customer-facing web application / technical support role
  • A basic understanding of web services (API, JSON, XML)
  • Fundamental knowledge as it relates to SFTP and SSO technologies
  • Familiarity with relational databases and queries
  • Demonstrates a strong work ethic and personal integrity
  • Demonstrates an authentic Client First service mentality
  • Works well in a team environment and interacts well with all levels of the organization
  • Takes initiative for self-development and exhibits patience in learning new processes
  • Demonstrates excellent written, oral and listening communication skills
  • Exceptional ability to think analytically to identify issues as well as solutions to technical problems
  • Passion to help other people, and see our clients succeed
  • Experience with technologies used in K-12 education (Student Information Systems, Learning Management Systems and Active Directory) is a plus
  • Experience with Salesforce is a plus

ABOUT IXL LEARNING

IXL Learning is a leading educational technology company on a big mission: creating innovative learning experiences that help all learners reach their full potential. IXL's comprehensive curriculum and insightful analytics help more than 500,000 teachers deliver personalized instruction, and empower over 11 million students to achieve new learning milestones every day.

At IXL, we’re passionate about our mission of creating the best educational technology that improves learning for all students. We bring that same passion to creating a workplace that values diversity on the basis that all of us bring a unique perspective and experience that advances IXL’s mission.

We strive to increase diversity in race, ethnicity, gender, age, sexual orientation, and physical or mental ability and to continually promote a work environment where everyone, from any background, can do their best work.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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