Technical Implementation Specialist

Frontline Education - Austin, Texas - Full time

Frontline Education is the leading provider of school administration software, empowering strategic K-12 leaders with the right tools, data and insights to proactively manage human capital, business operations and special education. Educational organizations representing over 80,000 schools and millions of educators, administrators and support personnel have partnered with Frontline Education in their efforts to develop the next generation of learners. Frontline is dedicated to driving engagement across K-12 school systems and supporting the continuous improvement of employee effectiveness and efficiency with solutions for proactive recruiting and hiring, absence and time, professional growth, student information systems, special education and interventions, payroll, benefits and financial management.

We are looking to delight our customers by hiring a Technical Implementation Consultant who has experience implementing solutions & solving complex problems for clients. This is a unique opportunity to make an impact in a fast growth organization.   

Reporting to the Implementation Manager (ERP), the Technical Implementation Consultant is responsible for achieving a high satisfaction rating from clients by having a successful implementation of software solutions.

Critical Performance Objectives:

First 3 months:

Gain understanding of solution from end-user perspective,technical & implementation perspective

Shadow various types of implementations and participate an end-to-end implementation including requirements, configuration, and train the trainer

Understand data needed for importing, exporting and integrations

Understand & adopt implementation process including use of PSA & Project Management Tools

Gain K12 industry experience as it pertains to Frontline Education & our software solutions

Understand Frontline's core values, pillars and corporate/department goals

First 6 months:

Understand and learn to use importing & exporting tools (as applicable)

Be able to successfully map the requirements needs & data to appropriate integrations

Successfully technically manage & architect an end-to-end implementation including data gathering, data mapping, integrations, and

Understand state specific needs/requirements, as appropriate

Key Competencies:

Be able to confidently lead Integration Discussions including internal integration, state reporting & 3rd party integrations

Works with Implementation Consultants to set-up dashboard & reporting

Understand and manage all data mapping and data rules

Be the End-to-End Architect, including partnering with Client, Vendor on 3rd party payroll

Data loading and data queries (Reporting)

Jasper Expert

Lead SSO discussions including possible configuration & set-up

Creation of automation scripts to reduce implementation time

Lead, own and manage client implementations and lead requirements gathering, business analysis, system configuration, testing, and training 

Extract, analyze and assess client business needs and workflows; make consultative recommendations. 

Understand client expectations and client requirements when the project begins.

Keep the project in scope and on time.

Set up and configure client’s workflows (business processes), security roles and rights, etc. per requirements and system administration

Recommend best practices to clients based on product capabilities and business process workflows

Provide technical expertise and training to colleagues and clients. 

Provide feedback on existing product based on efficiency gains and customer needs

Maintain up-to-date system knowledge through product enhancements, changes, and defect fixes.

Dedicated to meeting client expectations, acts with the client in mind, maintains effective client relationships.

Researches, analyzes, develops, and recommends processes and procedures to improve the customer's overall experience.

Skilled in facilitating change management, providing guidance to organization leaders rolling out a new system and process

Ability to take on large, strategic accounts

Mentor, onboard, and facilitate training sessions of new and/or junior Implementation Consultants

Handle escalations and tough, complex client problems

Lead internal initiatives to build efficiencies, team knowledge, and increase customer satisfaction

Ability to be cross-trained on a variety of Frontline Education solutions.

Working directly with customers to document and validate technical requirements, which are then mapped to the application’s functionality.

Requirements:

Bachelor’s Degree or higher

Previous experience successfully managing large, complex multiple clients simultaneously with minimal supervision. 

Technical proficiency, solution mindset, communication and organizational skills are top strengths.

Strong analytical skills, data management and reporting capabilities

Data cleansing experience

Experience with Technical Integrations (sFTP, Web-Services, REST APIs, etc.)

Previous ERP experience (required)

Experience with Jasper Reporting (preferred)

Project Management experience (preferred)

Team player, but exceptional at working independently.

Communicate effectively - both verbally and written - to peers, leadership and business partners including strong questioning and listening skills and ability to look beyond obvious answers to understand impacts.

You have 5+ years serving customers, ideally during a company’s growth mode as an Implementation Consultant (or similar role) for SaaS company

Available to travel at least 30 to 40% of the time

We offer a competitive compensation package including a base salary, commission plan and stellar benefits. Our company growth has created a promising environment for career advancement and rewarding challenges.

Are you ready to make a true impact by joining a world class sales team that directly influences the education industry? Then let’s talk!

Frontline Education is proud to be a drug free workplace and an equal opportunity employer.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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