Systems Support Manager

FirstLine Schools - New Orleans, LA - Full time

FirstLine Schools - New Orleans, LA - Full time

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Position Responsibilities

Systems Administration & End User Support

  • Manages user accounts and security permissions for end users of student data systems
  • Maintains and monitors the helpdesk support system to provide timely, high quality support to end users
  • Monitors student information system to ensure high levels of data integrity
  • Documents data entry policies and procedures
  • Leads root cause analysis of issues impacting data integrity; Makes recommendations for repairs and manage vendors to successfully deploy solutions
  • Develops and delivers high quality training to end users of student data systems
  • Keeps protocols and documentation up to date with system enhancements
  • Designs and implements systems maintenance procedures and protocols
  • Performs system testing before rolling out new functionality
  • Produces communications to end users as needed

Data Reporting

  • Produces management reports to track progress against organizational goals
  • Generates quarterly summary reports summarizing key organizational performance indicators
  • Generates ad-hoc analyses and reporting as requested

Other duties as assigned

Education & Experience:

  • Commitment to the mission and vision of FirstLine Schools
  • Demonstrated commitment to providing outstanding schools for all students
  • Strong analytical background with experience managing and analyzing large volumes of data
  • Demonstrated experience in successful enterprise implementation of software as a service
  • Experience working with student information or similar systems; experience with PowerSchool / SchoolRunner a plus
  • Experience teaching in K-12 education a plus
  • Expert level user MS Excel; demonstrated ability to complete complex analyses and models
  • Experience with SQL a plus
  • Minimum of a Bachelor’s degree

Desired Qualities & Characteristics:

  • Believe in every student’s ability to achieve in a rigorous college or career prep curriculum
  • Achieve results based on agreed-upon expectations
  • Take personal responsibility
  • Highly detail-oriented
  • Collaborate effectively with a range of stakeholders
  • Share a commitment to creating great schools in New Orleans
  • Strong written and verbal communication skills
  • Model the FirstLine values of Service, Learning, Collaboration, Results and Fun

Physical Requirements:

  • While performing the duties of this job, the employee may be required to sit, walk, stand, talk, and hear.
  • Light lifting of equipment may be required (up to 20 lbs.)

SYSTEMS SUPPORT MANAGER reports to: Director of Information Systems

How to Apply : Please apply online via:

Salary is competitive and commensurate with experience. FirstLine Schools offers a comprehensive benefits package with a generous 403b plan.

FirstLine Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

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Data Analysis

Experience Level

Mid Level

FirstLine Schools

About FirstLine Schools

In 1998, FirstLine Schools started the first charter school in New Orleans. FirstLine now operates four K-8th grade schools and a high school. Our mission is to create and inspire great open admissions public schools in New Orleans. 

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