System Operations Manager

Open Sky Education - Waukesha, WI - Full time

Open Sky Education - Waukesha, WI - Full time

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Reports to: National Director of Systems Development

Location: Milwaukee, Wisconsin

Position Description:Open Sky Education is an entrepreneurial not-for-profit organization in tireless pursuit of a full and lasting education for all children. Open Sky Education works to ensure that world-class academics, character formation and faith-based educational choices are accessible and affordable for all. We support and manage a national growing network of learning environments, including HOPE Christian Schools, EAGLE College Preparatory Schools, Compass Educational Programs and the Character Formation Project.The Manager – Systems Operations is a born serving leader and problem solver with a passion for making the lives of others easier. Working collaboratively with national & regional directors, educational leaders and teachers to provide support for technology systems used in the daily operations of a growing organization. Responsible for the day-to-day user experience, integration, functionality and support of technology systems ranging from document and learning management, to cloud assessment and data. Top performance measure is to place end users at the forefront providing seamless solutions that drive efficiencies and operational excellence.

Responsibilities:Manage 

Lead all aspects of systems operations including configuration, maintenance, onboarding /offboarding and support for multiple applications.

  • Work closely with the National Director of Systems Development to develop and execute on a strategic vision for tech systems operations that support the programmatic activities of our National, Regional, and School level staff
  • Manage vendors on system set up and performance, issue resolution and purchasing.
  • Facilitate the collection, aggregation, and reporting of monthly metrics.
  • Curate existing resources using content management best practices.
  • Manage Onboarding & Offboarding for technical systems.

Develop

  • Partner with Regional and Site leaders to plan and deliver a simple user experience.
  • Develop integrated processes to allow the team to perform at a consistently high level.
  • Define and maintain standard processes, checklists, templates and support materials.
  • Collaborate to develop solutions related to technology used in operations and instruction including application assessment, deployment and integration.
  • Recommend and implement ideas for increased adoption and utilization of applications.

Implement

  • Work closely with Regional and Site leaders to plan effective implementation.
  • Successfully coach end users by leading onsite professional development and online webinar trainings to leverage applications for maximum effectiveness.
  • Recommend and implement ideas for increased adoption and utilization of solution capabilities.
  • Predict, track and analyze potential issues that may impact implementation.
  • Identify, develop, and deploy systems best practices across multiple business units.

Qualifications:This individual needs to bring together a rare combination of passion, experience, and talent and will also:

  • Strong strategic thinking with exceptional problem solving skills
  • Self-directed, with the demonstrated ability to make complex and difficult decisions
  • Willingness to sweat the details and get the job done no matter what
  • Wakes up with a passion for customer service and eliminate inefficiency
  • Ability to communicate effectively with technical and non-technical audiences
  • A deep sense of humility with a growth mindset that thrives in an environment of feedback and continuous improvement.
  • Intermediate to Advanced skills using Microsoft Excel (including pivot tables, vlookups, and advanced functions)
  • Excellent written and oral communication skills, as well as inter- and intra- personal skills.

Compensation:Competitive compensation and benefits package includes comprehensive health benefits, employer matched retirement account, and world class professional development.

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Role

Operations

Experience Level

Mid Level

Open Sky Education

Open Sky Education is an entrepreneurial not-for-profit organization in tireless pursuit of a full and lasting education for all children.

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