Support Data Engineer

Schoolzilla - Oakland, California or Remote - Full time

The Schoolzilla Mission: Empower People to Use Data to Increase Student Success

We want to change millions of students’ lives by enabling people to use data to run great schools. Teachers and school leaders need data to make good decisions for their students, but most of them can’t get that data in any kind of useful, actionable format. Schoolzilla's team of developers, data visualizers, seasoned educators and K-12 experts have done just that: we've made data easy to find, understand, and act on for school districts everywhere. We've already helped thousands of schools make better, faster decisions with our platform.

We are a Public Benefit Corporation, and have in our bylaws our social mission to enable people to use data to improve educational outcomes for students, especially students from underserved communities. Every day, we live our values: Driven by Mission, Better Together, Teammates Matter, Equity At The Center, and Intellectual Humilarity.

How You Can Help

Our customer support team is responsible for ensuring school systems have a reliable and delightful experience interacting with Schoolzilla's products; including Mosaic and the Data Warehouse. As a member of this team, you'll be at the center of ensuring customers receive timely resolutions to reported issues. You'll also play a critical role in identifying patterns in reported issues and designing solutions to address these patterns. You'll collaborate with customer success managers, product managers, and fellow engineers to take ideas from concept to reality utilizing your full range of technical skills and a healthy dose of user empathy.

What you'll do:

  • Ensure that timely, accurate data is delivered to the variety of front-end services that depend on it
  • Maintain and upgrade connections to proprietary data systems
  • Define and calculate new key performance indicators for a deeper understanding of platform reliability
  • Identify patterns in reported issues
  • Develop and improve internal services, scripts, and tools that will be leveraged throughout the company
  • Communicate root cause and resolution to customers

You'll be a great fit if you have these skills & experiences:

  • Proficiency with major relational databases, particularly MS SQL Server and Postgres
  • Experience designing and implementing production data pipelines that are both efficient and intuitive.
  • You have a real passion for writing code and crafting data models that are fast and delightful to use.
  • Understanding of how data is used in K-12 education
  • Excellent verbal and written communication skills
  • Mission-Driven: You feel a deep sense of ownership for your work, and a relentless desire to deliver better results. You are passionate about solving problems for our users so they can solve problems for students
  • A Lifelong Learner: You love learning new things. You're curious and ask good questions. You solicit feedback from others, accept it with grace, and act on it.
  • Flexible: You are comfortable with technical ambiguity and welcome rapid iteration

Bonus points for:

  • Experience with one or more major object-oriented programming languages (Python preferred)
  • Experience working in an Agile software development organization
  • Experience working remotely or as part of a geographically distributed team

About Us

Schoolzilla is an equal opportunity employer. We are committed to building a team and workplace that reflect the communities we serve. We especially encourage people underrepresented in the tech industry to apply! For all candidates, we welcome your application even if you do not meet every one of the above requirements.

Schoolzilla does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We have an office in Oakland, CA, and we are also remote-friendly. Candidates must be legally eligible to work in the United States.

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Experience Level

Mid Level

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