Success Coach for ReUp Education in San Francisco, California or Remote

Success Coach

ReUp Education - San Francisco, California or Remote - Full time

THE ROLE

Do you love to inspire and motivate people? Are you an effective communicator with the ability to motivate change in someone’s life? If so, we encourage you to apply to our Success Coach position at ReUp Education.

At ReUp, it is our mission to clear a path for students who have taken a break from college to return to school, complete their remaining credits, and graduate. ReUp has re-enrolled over 4,200 students to date.

As a Success Coach, you will drive our organization by working individually with students at one of our partner universities. You will engage with students to learn their story and inspire them to go back to school and complete their degree. Students will rely on you for support, guidance, and encouragement to get to the finish line. You will be part of a mission-driven organization and have the ability to make life-changing differences in many lives.

RESPONSIBILITIES

  • Build strong relationships with students to inspire clarity, confidence, and success, so that students can re-enter college and complete their degrees.
  • Develop plans that connect students’ future goals with their daily academic requirements.
  • Connect with students via video, phone calls, email, and text.
  • Collaborate with ReUp staff and university administrators.
  • Participate in ReUp’s internal meetings and training sessions.
  • Empower students to work through challenges from their time exploring re-enrollment through graduation.
  • Document student progress and report to ReUp staff through use of our CRM system, Google docs, Microsoft Office Suite, etc.
  • Utilize ReUp’s technology to detect student patterns and offer tailored support.
  • Co-build specific plans with students to overcome obstacles and achieve their goals.

REQUIREMENTS

  • Bachelor’s degree.
  • At least one year of student and/or customer service work preferred.
  • Familiar with Salesforce.com, Microsoft Office, Google Docs, Google Sheets, and Google Calendar.
  • Ability to work remotely in a private and quiet working space.
  • Attention to detail is one of your fundamental skills.
  • Passion to help students and make a difference in their lives.
  • Strong listening and communication skills.
  • Persistent in supporting students willing and able to re-enroll.
  • Continuously available when students need your help.
  • Maintain professional maturity in a consultative role, and able to work fluidly and collaboratively within a remote team.
  • You care about ReUp’s mission and are committed to helping us open new opportunity to students.

BENEFITS

  • Competitive salary.
  • Medical, dental, and vision insurance for employees; we pay 100% of the employee's premium and 50% of any dependents' premiums.
  • Unlimited time off and remote work opportunity.
  • 401(k) plan.

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Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

ReUp Education

We partner with universities to re-enroll students who have taken a break from college and help those students achieve their dreams.

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