Subscription Renewal Specialist, Vocabulary.com (Raleigh, NC)

IXL Learning - Raleigh, NC - Full time

Millions of people a month use Vocabulary.com to look up definitions and improve their vocabulary through adaptive quizzes, Vocabulary Jam contests, and the annual Vocabulary Bowl, a worldwide competition for students in grades 5 through 12.

We are seeking a Subscription Renewal Specialist to join our growing team in Raleigh, NC.

The ideal candidate will have a passion for K-12 education, account management and client satisfaction. In this role you will be responsible for subscription retention in assigned territory. This person must be well organized, and extremely personable. We are looking for a quick learner who thrives in a fast paced environment, and is self-motivated with outstanding people skills and integrity.

WHAT YOU'LL BE DOING

  • Generate subscription renewal quotes for existing customers
  • Proactively contact customers with expiring subscriptions and ensure highest possible renewal rate
  • Develop a deep understanding of Vocabulary.com and what sets us apart from competing programs
  • Effectively communicate key product features and benefits to customers via e-mail and phone
  • Continuously contribute to the improvement of the renewal process
  • Accurately track all renewal related activities and opportunity tracking in CRM
  • Receive and process purchase orders, credit card payments, and checks
  • Provide exceptional customer service to current customers
  • Additional projects as assigned

WHAT WE'RE LOOKING FOR

  • BA/BS Degree
  • Customer service experience
  • Experience in K-12 education or renewal sales a plus
  • Exceptional phone skills
  • Comfortable with technology and passionate about bringing technology into the classroom
  • Energetic self-starter who thrives in a fast-paced team environment
  • Strong written and oral communication skills
  • Detail-oriented and exceptionally organized
  • Experienced with Microsoft Word and Excel

ABOUT IXL LEARNING

IXL Learning is a leading educational technology company on a big mission: creating innovative learning experiences that help all learners reach their full potential. IXL's comprehensive curriculum and insightful analytics help more than 500,000 teachers deliver personalized instruction, and empower over 12 million students to achieve new learning milestones every day.

At IXL, we’re passionate about our mission of creating the best educational technology that improves learning for all students. We bring that same passion to creating a workplace that values diversity on the basis that all of us bring a unique perspective and experience that advances IXL’s mission. 

We strive to increase diversity in race, ethnicity, gender, age, sexual orientation, and physical or mental ability and to continually promote a work environment where everyone, from any background, can do their best work.

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Role

Sales

Experience Level

Entry Level

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