Subscription Renewal Specialist

IXL Learning - Raleigh, NC - Full time

IXL Learning - Raleigh, NC - Full time


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The ideal candidate will have a passion for K-12 education, account management and client satisfaction. In this role you will be responsible for subscription renewal, up-sell and retention in assigned territory. This person must be well organized, and extremely personable. We are looking for a quick learner who thrives in a fast paced environment, and is self-motivated with outstanding people skills and integrity.

What You'll Be Doing

  • Generate subscription renewal quotes for existing customers
  • Proactively contact customers with expiring subscriptions and ensure highest possible renewal rate
  • Build relationship with key decision makers to ensure customer engagement throughout life of subscription
  • Develop a deep understanding of IXL’s products and what sets us apart from competing programs
  • Effectively communicate key product features and benefits to customers via e-mail and phone
  • Explore opportunities for upsell and expansion within existing accounts
  • Continuously contribute to the improvement of the renewal process
  • Accurately track all renewal related activities and opportunity tracking in CRM
  • Receive and process purchase orders, credit card payments, and checks
  • Provide exceptional customer service to current customers
  • Additional projects as assigned

What We're Looking For

  • BA/BS Degree
  • Customer service or Inside Sales experience
  • Experience in K-12 education or renewal sales a plus
  • Exceptional phone skills
  • Comfortable with technology and passionate about bringing technology into the classroom
  • Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
  • Strong written and oral communication skills
  • Detail-oriented and exceptionally organized
  • Experienced with Microsoft Word and Excel

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Experience Level

Mid Level

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