Student Success Manager

Springboard - San Francisco, CA - Full time

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The Role

Springboard is an online education company that provides courses in UX Design, Data Analytics, and Data Science. The Student Operations team is dedicated to creating an excellent learning experience at Springboard, and we are looking for our next Student Advisor!

From Onboarding to Completion, you’ll play a significant part in the student’s learning experience and have the unique opportunity to support students from all over the world.

Your typical day may include

  • - Crushing your email inbox by quickly assisting each student’s questions, concerns, feedback, and more
  • - Jumping on advising calls with students to support them throughout the course
  • - Hosting orientation for new students to learn about how to succeed
  • - Connecting with the Mentor Operations team to communicate with mentors regarding their students

This job might be for you if you:

  • - Enjoy collaborating with talented people and develop effective solutions together, but also having the autonomy to work on projects on their own.
  • - Love learning and want to work on a team that will invest in your personal/professional development.
  • - Can deliver excellent customer service (written and verbal) and delight students on every interaction!
  • - Are super meticulous and detail-oriented. You have a system for everything, and your books are organized in alphabetical order. (Okay, maybe we got a little carried away there!)
  • - Are resourceful and like to figure stuff out!

Bonus points for

  • - 1-2 years of customer service/facing experience

Perks

  • - Fully covered medical, dental and vision plans
  • - Flexible work hours and vacation policy
  • - An annual stipend for learning (anything, from Japanese to photography)
  • - Team Outings. We love to go out to the best microbreweries, mini putting, and music gigs in town
  • - Team lunches twice a week, free coffee and beer

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Springboard

Springboard is an online school for 21st century skills like Data Science, Data Analytics, and UX Design. Our programs combine online coursework with 1-on-1 mentorship from industry experts. 

We're bridging the skills gap and preparing young professionals for the digital economy, through affordable, high-quality education. Our vision is to create a viable alternative to university education.

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