Student Success Coach - Mountain View, California - Full time


We are a technology company on a mission to make education accessible. helps millions of students improve their grades, gain career skills and earn college credit. We offer self-paced, online video courses that cover every subject taught in middle school through junior college as well as a growing suite of corporate learning and professional education products. We’ve built our platform from the ground up, leveraging data and technology to make the entire learning process simple and engaging for students.

We are a profitable, fast growing company looking to expand our team.

We began our journey in 2002 as a self-funded start-up and have grown every year since our inception. As a small, independent company, our employees have a direct impact on company direction and results.

We are located in the heart of downtown Mountain View, just a few steps from the Caltrain station. We only hire top talent, so those who pass our rigorous interview process will find themselves as part of one of the brightest and most innovative teams in Silicon Valley. was also top ranked in Inc. Best Place to Work!

We have a culture of social responsibility. As we continue to generate profits, we give back by funding scholarship programs and helping charitable organizations provide open access to information and education throughout the poorest regions of the world.

Come join us on our mission and make a difference.

About the Student Success Coach Position

There are 32 million adults in the US who completed some college but never earned a degree. We’re looking for a personable and dedicated Student Success Coach to help these students get over the finish line and earn their degree. As a coach, you will help students who are completing college courses on, which they will then transfer to one of our partner universities to complete their degree.


The Student Success Coach will propel students on to success by:

  • Checking in with students over email and phone to help them stay motivated and on track.
  • Providing support and encouragement when students are stalled as well as when they reach milestones.
  • Troubleshooting and answering questions.
  • Talking to prospective and new students over email and phone to help them understand how’s programs work.
  • Responding quickly to student emails and phone calls.
  • Helping students stay on track with their courses and updating their degree plans as needed.
  • Collaborating with multiple teams to launch new programs and determine coaching strategy.
  • Speaking to scholars at launch events and occasional workshops.
  • Supporting and collaborating with other coaches.
  • Helping to manage scale as our programs grow to reach thousands of scholars.

As a Student Success Coach, you will be a member of’s Coaching Team. You’ll work with a tight-knit, supportive group that is committed to making education accessible.


  • A bachelor’s degree in any subject, either earned or actively in progress
  • Work or volunteer experience in coaching and supporting students
  • Exceptional communicator, both over email and phone

Why work for

  • Help make education accessible to people who need it
  • Enjoy a fun, casual and collaborative working environment
  • Join a profitable and financially stable company
  • Help guide company decisions and direction
  • See results of your work in days, not years
  • Have your work impact 30+ million web visitors each month
  • Grow professionally with our training and skill development programs
  • Work with other talented and passionate team members


  • Competitive compensation (including salary and bonus plan)
  • 401(k) retirement plan with employer matching
  • 20 days of flexible paid time off annually (increases to 30 days over 5 years)
  • Additional 10 paid holidays annually
  • Flexible work schedules
  • Comprehensive medical, dental and vision plans (we pay 100% of premiums)
  • Fully subsidized Caltrain pass
  • Tuition reimbursement and gift matching programs
  • Stocked kitchen and beverages provided
  • Company sponsored gym memberships
  • Company sponsored happy hours to celebrate accomplishments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. In addition to federal law requirements, complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Additionally, qualified applicants with arrest and conviction records will be considered for the position in accordance with applicable state and local laws.

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Customer Implementation / Customer Success

Experience Level

Mid Level is an online education platform that helps learners of all ages excel academically and close skills gaps. From test prep and homework help to earning college credit and developing workplace skills, our courses, video lessons and study tools have made learning simple for 30 million+ users.

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