Student Data Systems Support Manager

City Year Headquarters - Boston, Massachusetts or Remote - Full time

Student Data Systems Support Manager will partner with local City Year data experts and school district IT professionals to enable automated student data transfers and will support data verification, user acceptance testing, and loading of the student data into City Year systems. The Student Data Systems Support Manager will coordinate the on-going automated data transfer efforts and support any issues through resolution. The Student Data Systems Support Manager will also seek and implement process improvements. Our ideal candidate is excited about promoting the effective use of timely and accurate k-12 education data and empowering front-line practitioners with the information needed to have greater impact on the students we serve.

Data Management & Analysis

  • Communicate with school district partner clients about data specifications and support them at each step in the data integration process
  • Manage data import process, validation and testing of a school district’s data into City Year’s platform
  • Understand complex data and translate issues into non-technical terms
  • Collaborate with cross-functional teams to understand how data are used to inform decisions about how to work with students
  • Maintain schedules for recurring operational tasks, track key client and project metadata, and assist in evaluating task priorities
  • Build/document/improve internal processes and workflows

Customer Service, Support & Communication

  • Proactively monitor products and services that student data & reporting team delivers to identify potential issues and provide user support for issues
  • Create and maintain communication tools that allow stakeholders to easily see the current status of overall project progress and operational standings
  • Facilitate and optimize communication and collaboration between customers and stakeholders, both internal and external, and the Student Data and Reporting team
  • Work with the Program Manager for Student Data & Reporting team to coordinate automated data transfer initiative and work streams
  • Comply with and help enforce standard policies and student data security procedures

Qualifications

  • 3+ years experience working with many heterogeneous datasets and formats from a variety of vendors, providers and platforms and experience in a role at a school district, CMO or Ed-tech company with an emphasis on supporting end-user data needs
  • Experience as a data leader in k-12 education environment and demonstrated ability to successfully integrate and manage data across disparate information systems
  • Experience working with database and data warehouse/business intelligence environments
  • Demonstrated ability to quickly and accurately analyze datasets involving student data to answer user questions about those data
  • Excellent written and verbal communication skills; ability to express complex technical information in understandable and rigorously accurate terms as well as to express technical items in a manner that non-technical users can understand
  • Attention to detail while working on multiple projects at once
  • Customer service orientation starting with an empathetic service mindset continually seeking a clear understanding of the customer’s needs and meeting those needs with high quality solutions that engender strong customer satisfaction; Experience providing excellent service to internal and/or external customers preferred
  • Demonstrated success and effectiveness working in and promoting a rapidly changing, collaborative, and time-critical work environment
  • Commitment to continuous improvement and the mission; desire to focus talents on helping improve outcomes for others, experience with Agile a plus
  • Technical background with a functional understanding of systems architecture, APIs, and integration best-practices a plus
  • Are collaborative; enjoys solving complex problems with a small team
  • A Lifelong Learner: You love learning new things. You're curious and ask good questions. You solicit feedback from others, accept it with grace, and act on it.

Technical skills

  • Experience with Microsoft Office, Excel, Project
  • Familiarity with SQL and RDBMS concepts (SQL Server, Oracle, MySQL, PostgreSQL, etc.)
  • Familiarity with BI applications such as PowerBI (or similar) a plus

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Role

Product Management

Experience Level

Mid Level

City Year Headquarters

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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