Student Advisor

Springboard - San Francisco, CA - Full time

Springboard - San Francisco, CA - Full time

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The Company

Springboard is redefining professional education for the 21st century through courses in cutting-edge fields like data science and design. Our self-paced, online offerings give anyone, anywhere access to world-class learning resources. What’s more, we offer high-touch, human support throughout the student lifecycle: industry-expert mentors, career coaches, as well as dedicated student advisors. Through this hybrid approach, we’ve helped thousands of learners revamp their careers and, by extension, their lives.

The Role

As our student body grows, we’re seeking an empathetic, problem-solving, “people person” to serve as a Student Advisor. From onboarding to completion, you’ll play a significant part in the student learning experience, and have the unique opportunity to support students from all over the world. In everything you do, you’ll directly fulfill our educational mission, and serve as a vital intermediary between our team and our users.

Your typical day may include:

  • Quickly addressing each student’s questions, concerns, feedback, and more via emails and phone/video calls
  • Helping students define and develop realistic and meaningful educational/career plans
  • Hosting orientation for new students to learn about how to succeed when they first begin
  • Collaborating with the Mentor Operations team to ensure mentors are aware of students’ progress or concerns

This job might be for you if you:

  • Have 1-2 years of academic counseling/client-facing experience.
  • Enjoy advising/coaching others on motivation, academic performance, time management, and more.
  • Love collaborating with talented people to develop effective solutions together, but also having the autonomy to work on projects on your own.
  • Love learning and want to work on a team that will invest in your personal/professional development.
  • Are resourceful and like to figure stuff out.
  • Are an excellent communicator (both verbal and written); you articulate clearly and with empathy.
  • Are passionate about improving education, and committed to student success.
  • Are interested in learning new industries.

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Role

Customer Implementation / Customer Success

Experience Level

Entry Level

Springboard

Springboard offers workforce training for the digital economy. Our self-paced, online courses — in cutting-edge fields like data science and design — combine best-in-class, project-based curricula with high-touch support throughout the student lifecycle.

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