Strategic Engagements Account Manager

Panorama Education - Boston, MA - Full time

Panorama Education - Boston, MA - Full time

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Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 500 school systems serving seven million students have adopted the Panorama platform, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. Schools use Panorama to improve student outcomes by using data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama's Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama helps us improve education for our students in many important ways." With a near perfect renewal rate, sky-high customer satisfaction, strong year-over-year account growth, and stories from across the country about how Panorama has helped students receive a better education, our team has set a high bar.

About the Role:

As a Strategic Engagements Account Manager, you play a central role on the Client Success team as you are responsible for retaining business and developing relationships with our most strategic, sophisticated clients. These educators operate in complex and political environments that are responsible for educating hundreds of thousands of children. You must thrive in novel, high-stakes, high-complexity situations, using diplomacy and precision, with both attention to detail and big-picture thinking. You will work closely with client decision-makers including superintendents of school districts, leaders of charter management organizations, and state education leaders. Inside Panorama, you will serve as a “voice of the customer” and work across our team to make sure each client is leveraging Panorama for the most value.

Key Responsibilities

  • Provide outstanding program management and function as a strategic partner for a portfolio of Panorama’s highest revenue clients
  • Manage complex renewal cycles (including renewals tied to RFPs, school board approvals, and disparate funding sources), contributing to Panorama’s near-perfect renewal rate
  • Increase footprint and business with existing clients, discovering and maturing opportunities to grow Panorama’s business with each client
  • Become a trusted advisor to key client stakeholders and executive sponsors; deeply understand client needs and goals for an acute ability to help them leverage Panorama in ways that support educators and improve outcomes for students
  • Design and manage a coordinated system of high touch/outreach to clients spanning the full lifecycle of contract and/or subscription
  • Design and manage product rollout to clients, ensuring clients adopt new products and features
  • Monitor account health and product adoption, meeting and exceeding user engagement targets
  • Collect and synthesize product feedback for Panorama’s Product team, and help drive internal product development conversations by leveraging client expectations
  • Collaborate closely with Panorama partners to design and deliver seamless and valuable experiences to clients, including participating in the development and review of client-facing materials related to data use, training, and engagement

What We’re Looking For

Experience with large districts and organizations

  • At least 5 years of professional experience working in or with large school districts, state departments of education, or other large education organizations; demonstrated savviness about the inner-workings and politics of decision making
  • Outstanding ability to communicate, present and influence credibly and effectively at all levels of education organizations, including senior leaders, superintendents, and board members (phone, email, and in-person)
  • Conversant in and avid consumer of knowledge of current research about student learning and teacher effectiveness; aware of and sympathetic to the huge amount of information education leaders navigate
  • Passion for and commitment to using data to improve student outcomes, particularly addressing issues of equity and access

Stellar program management and collaboration skills

  • Proven ability to manage multiple programs at a time while communicating across stakeholder groups with competing priorities
  • Proven ability to work cross-functionally with project management and sales teams to retain business and drive expansion
  • Comfortable with ambiguity; flexibility with potential role changes as team grows
  • Excellent listening, negotiation and presentation skills
  • Proficiency in Excel, Word, Google Docs, and Salesforce

Relationship management

  • Experience in renewal oriented account management; demonstrated track record of building client relationships, retaining accounts, and growing business

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

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Customer Implementation / Customer Success

Experience Level

Mid Level

Panorama Education

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 500 school systems serving seven million students have adopted the Panorama platform.

Apply for this job

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