Strategic Account Manager

Practice Labs - Multiple Locations or Remote - Full time

Salary: Circa $70,000 +uncapped commission

Practice Labs is a leading provider of virtual labs, assessments and skills development platform in the IT and digital skills space. Our vision is to help improve the IT skills of one million users by 2023. Our mission is to help our users, customers, partners, and our CREW to be better today than they were yesterday.

Practice Labs embodies the culture of a start-up with the experience of an enterprise business. Joining the Practice Labs CREW today is an opportunity to be part of reinventing our approach to digital skills training and improving the odds of success for learners worldwide.

As a company and as individuals, we live by our CREW values – Challenge, Respect, Enjoy, and reWard. We are fun, professional go getters and look for like-minded individuals to join our team.

As the Account Manager you'll need a diverse sales skillset in order to support and build the Practice Labs customer base. You will be involved in prospecting new business opportunities, maintaining and growing an existing client base, and expanding the Practice Labs footprint within a given territory. You will need to keep abreast of industry relevant certifications and IT learning processes to assist not only sales growth, but Practice Lab’s desire to keep a finger on the pulse of the market segments that we operate in. The ability to prospect, negotiate, and close new opportunities will be key skills needed for this role.

You'll need to develop positive relationships with internal CREW members. We are looking for self-motivated CREW members who will bring energy, fun, and professionalism to the department and company. Meeting and/or exceeding the company’s sales goals will be instrumental to the success in this role, along with other company defined KPI’s.

Location: Remote

Key duties & responsibilities:

  • Generate revenue within an existing territory
  • Prospect new business opportunities
  • Manage a sales pipeline
  • Expand existing business
  • Match or exceed sales targets
  • Manage accounts within Salesforce
  • Travel to key accounts once a quarter at minimum
  • Provide demonstrations through web meetings or on site
  • Communicate through phone calls first and email second
  • Consultative sales approach to close business

Skills required:

  • Ability to learn the Practice Labs platform and products available
  • Successful track record in sales and building relationships
  • Ambitious to build a career in sales
  • Excellent verbal and written communication skills
  • CRM experience and best practice within CRM
  • Ability to listen and ask questions to discover customer needs, present solutions, create proposals, and close opportunities
  • Self-motivated with positive and optimistic attitude
  • Demonstrate and uphold CREW values
  • Ability to multitask
  • Good communication skills internally and externally
  • Ability to make decisions in an autonomous environment
  • Proven ability to plan and manage resources
  • Maintain a professional image of Practice Labs and as an individual
  • Meet sales goals and KPI’s
  • Travel may be required – client visits and/or tradeshows

Experience desired:

  • 3 years minimum of account management and business development experience
  • IT and/or education/training sales experience would be helpful
  • Proven track record
  • CRM experience and utilization, Salesforce preferred
  • Experience working with remote teams
  • Building relationships and sales skills in a virtual and in-person environment


  • Shopping & Cinema discount scheme
  • Bonus scheme
  • Pension scheme
  • Health care scheme (optional)

Please note CV’s are reviewed upon receipt. Therefore, we reserve the right to close or extend this position depending on application numbers.

Practice Labs is an equal opportunities employer and positively welcomes applications from all suitably qualified and eligible candidates.

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Experience Level

Mid Level

Practice Labs

Practice Labs is a leading provider of virtual labs, assessments & skills development platform in the IT & digital skills space. Our mission is to help our users, customers, partners, and our CREW to be better today than they were yesterday.
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