State Success Manager (Northern California)

Lexia Learning - Multiple Locations - Full time

Location: This ideal candidate resides in Northern California.

Job Overview

The State Success Manager at Lexia Learning is responsible for overseeing the delivery of a range of school and district level customer success strategies and professional learning activities within a specific geographic area. Reporting to the Director of Success Management - West, this person manages a team of Customer Success Managers and LETRS District Success Managers within the state/region. The State Success Manager works closely with his/her state/region team to support K-12 district and school leaders to implement Lexia programs effectively. The ideal candidate has elementary or secondary teaching and/or administrative experience, preferably with a background in literacy education. S/he has excellent organizational and leadership skills and is adept at working in a professional learning and coaching capacity both internally and with customers.

Job Responsibilities

  • Recruit, hire, coach, mentor and supervise the Customer Success Managers in the state/region to provide an outstanding customer experience that exceeds customer expectations from onboarding to renewal.
  • Help Custom Success Managers in the state/region to support customers in using our literacy solutions to achieve optimal student reading proficiency gains.
  • Nurture a strong relationship with key stakeholders throughout the state/region, meeting with customers to educate them on the value of our solutions.
  • Directly support relationships and influence customer success within strategic accounts in the state/region.
  • Track team’s customer success activities using SalesForce.com.
  • Monitor customer usage data and health indicators relentlessly and, in collaboration with internal teams, translate data into strategies for success across the state/region.
  • Deeply understand all facets of Lexia’s programs – technical and operational, as well as internal Lexia systems and processes.
  • Collaborate with internal teams especially with the Learning and Development, Curriculum, Research and Analytics, Marketing and Sales teams to communicate needs of administrators and educators we serve.
  • Consultant in pre-sales process for large key accounts to assist in selling value propositions.
  • Assist in helping customers understand the value proposition of our products and partnerships.
  • Maintain an upbeat, enthusiastic attitude and outgoing personality that inspires our customers, colleagues and direct reports to achieve high customer satisfaction ratings.

Job Requirements

  • Minimum of a Bachelor's degree
  • 3-5+ years of direct client experience in support of a customer facing function (professional learning, customer service, sales) strongly preferred
  • 5+ years of elementary or secondary teaching and/or administrative experience with a background in literacy is strongly preferred
  • 2-3+ years people management experience strongly preferred
  • Experience in the development and facilitation of professional learning for K-12 educators and administrators
  • Experience inspiring others to action (sales, leadership, fundraising, public service)
  • Highly adept with technology, and quick to learn new technologies and apply solutions
  • Experience with and ability to communicate across all levels of an organization, excellent written and spoken communication skills
  • Strong data analysis skills
  • Experience with data driven instruction
  • Experience implementing blended learning EdTech initiatives
  • Ability to travel up to 30% after Covid restrictions are lifted

To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

Apply for this job

Apply for this job

Locations

Oakland, California
Sacramento, California
San Jose, California

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Lexia Learning

Lexia Learning, a Cambium Learning® Group company, empowers educators through adaptive assessment and personalized instruction. For more than 30 years, the company has been on the leading edge of research and product development as it relates to student reading skills.
Share this job
Get our email newsletterSign me up
Keep up to date with our email newsletterSign me up