State Success Manager (LETRS) - West

Lexia Learning - Remote - Full time

We are Lexia Learning, a Cambium Learning® Group company.

Lexia Learning, a Cambium Learning® Group company, is the structured literacy expert. For over 35 years, the company has focused solely on literacy, and today, provides a full spectrum of solutions for both students and teachers. With robust offerings for differentiated instruction, personalized learning, assessment, and professional learning, Lexia helps more learners read, write, and speak with confidence.

Voyager Sopris Learning®, a part of Lexia, is an education partner committed to unlocking the full potential of every teacher and every student.

We believe that the best way to meet and exceed standards in education is to address the underlying systems of teaching and learning, and to nurture those systems at their most fundamental levels. Our programs and services are based on research and classroom evidence, ensuring they are easy to implement, teacher friendly and effective. We offer a variety of digital and blended instructional tools, programs, and professional learning, all of which are designed to help every teacher deliver nothing short of the highest-quality instruction to every student.

LETRS State Success Manager - West

Job Description

This position will serve LETRS implementations in the West PLS 3 subdomain at Lexia Learning. Candidate must reside in Colorado, Utah, Arkansas, Hawaii, Oregon, or Washington.

The Customer Success team focuses on helping all Lexia customers receive maximum impact from their investment while building internal capacity to sustain the implementation for years to come. Our Professional Learning Services are designed to ensure that our state-level stakeholders are appropriately supported to meet their short- and long-term goals. The LETRS State Success Manager will be the main point of contact for the LETRS statewide implementation. The LETRS State Success Manager will coordinate with all internal stakeholders to ensure a smooth implementation of LETRS in your state. The LETRS State Success Manager will: 

Support Implementation Planning

● Collaborate with state leaders in developing a comprehensive state-level implementation plan including timeline, cohort design, and action plans to support the state’s strategic goals

● Develop and maintain a pacing calendar Facilitate Regular Update Meetings, Informational sessions

● Schedule and facilitate regular progress meetings at the cadence agreed upon by stakeholders and make appropriate changes to the implementation plan based on the outcome of these meeting

● Schedule and facilitate the mid-year meeting to adjust the plan as needed and end of the year reflection meeting to review full-year data and deliverables and determine modifications for future years (including a survey of participants’ experience across all modalities of LETRS training - online, in-person professional learning, Bridge to Practice activities)

● Schedule and facilitate information sessions about the platform use, dashboard, and understanding LETRS course progressions and models as a way of building internal capacity for state level staff and supporting personnel that interface with district and school literacy coaches, district and school administrators, technology coaches, etc.

● Schedule and facilitate professional learning communities with these goals in mind: engage peers to process learning and assist in the transfer of learning from theory to practice Coordinate Scheduling and Delivery of LETRS Professional Learning Sessions

● Coordinate scheduling of professional learning sessions (virtual or face-to-face) for all stakeholders including kick-off sessions for participants

● Coordinate scheduling of pre-training meetings with assigned LETRS facilitators as needed

● Communicate state-level needs with assigned LETRS facilitators to align messaging and any specific details around the professional learning needs of the cohorts Provide Support for Usage Monitoring and Reports

● Stay abreast of updates to the LETRS platform (possible monthly cadence)

● Train and support State Course Manager in LETRS platform for usage monitoring and progress reports

● Monitor progress reports to notify leadership of any challenges with the usage

● Monitor pacing across the state to ensure maximum licenses utilization and expected pacing of course completion to align with state expectations

● Collaborate with the state to contact participants who are demonstrating pacing issues

● Maintain state-level FAQ document Coordinate All Logistics with Internal and External Teams

● Coordinate internally with the Lexia Learning Customer Success Operations team in the issuance of login credentials to licensed users and handle all internal and external communication around licenses

● Submit and monitor all event forms for LETRS professional learning sessions

● Gather rosters for each cohort, ensure set up and maintain attendance records

● Coordinate materials distribution

● Manage sign-in sheets for documentation

● Manage need for makeup training and coordinate scheduling and completion

● Create and maintain pacing calendar Manage All Communications

● Communicate state needs with assigned LETRS facilitators to align messaging and any specific details around the professional learning needs of the cohorts

● Ensure all communication between the Lexia Learning Operations Department and state-level stakeholders is accurate and complete

● Communicate with state-level Course Manager(s)

● Email prior to training sessions reminding participants of upcoming training (as well as encouraging a “gentle nudge” to Course Manager of any participants who need to complete online coursework)

● Keep all state-level stakeholders informed throughout the year

● Listen to and identify barriers to implementation, provide suggestions to resolve challenges, and respond to stakeholders’ needs Qualifications

● Minimum of a Bachelor's degree; Master’s degree, preferred; literacy background, required

● At least 5 years of direct client experience in support of customer-facing function(professional learning, customer service, sales)

● At least 3 years of elementary or secondary teaching and/or administrative experience

● Experience in the development and delivery of professional learning for K-12 educators

● Experience inspiring others to action (sales, leadership, fundraising, public service)

● Experience with account management and handling customer escalations

● Highly adept with technology and quick to learn new technologies and apply solutions

● Experience with and ability to communicate across all levels of an organization

● Excellent written and spoken communication skills

● Strong data analysis skills

● Experience with data-driven instruction

● Background in the Science of Reading (SOR) research, preferred

● Experience with and/or completion of LETRS, desired

● Experience with Implementation Science, preferred

To learn more about our organization and the exciting work we do, visit and

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

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Customer Implementation / Customer Success

Experience Level

Mid Level

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