State Success Manager - California

Lexia Learning - Remote - Full time

We are Lexia Learning, a Cambium Learning® Group company.

Lexia Learning, a Cambium Learning® Group company, is the structured literacy expert. For over 35 years, the company has focused solely on literacy, and today, provides a full spectrum of solutions for both students and teachers. With robust offerings for differentiated instruction, personalized learning, assessment, and professional learning, Lexia helps more learners read, write, and speak with confidence.

Voyager Sopris Learning®, a part of Lexia, is an education partner committed to unlocking the full potential of every teacher and every student.

We believe that the best way to meet and exceed standards in education is to address the underlying systems of teaching and learning, and to nurture those systems at their most fundamental levels. Our programs and services are based on research and classroom evidence, ensuring they are easy to implement, teacher friendly and effective. We offer a variety of digital and blended instructional tools, programs, and professional learning, all of which are designed to help every teacher deliver nothing short of the highest-quality instruction to every student.

Job Overview:

The State Success Manager is responsible for overseeing the delivery of a range of school and district level customer success strategies and professional learning activities within a specific geographic area. Reporting to the Senior Manager of Success Management, this person manages a team of Customer Success Managers within the region. The State Success Manager works closely with his/her regional team to support K-12 district and school leaders to implement Lexia programs effectively. The ideal candidate has elementary or secondary teaching and/or administrative experience, preferably with a background in literacy education. They will have excellent organizational and leadership skills and is adept at working in a professional learning and coaching capacity both internally and with customers.

Location: California, Remote. Candidate will reside in CA.

Job Responsibilities:

  • Recruit, hire, coach, mentor and supervise the Customer Success Managers in the region to provide an outstanding customer experience that exceeds customer expectations from onboarding to renewal.
  • Help Custom Success Managers in the region to support customers in using our literacy solutions to achieve optimal student reading proficiency gains.
  • Nurture a strong relationship with key stakeholders throughout the region, meeting with customers to educate them on the value of our solutions.
  • Directly support relationships and influence customer success within strategic accounts in the region.
  • Track team’s customer success activities using SalesForce.com.
  • Monitor customer usage data and health indicators relentlessly and, in collaboration with internal teams, translate data into strategies for success across the region.
  • Deeply understand all facets of Lexia’s programs – technical and operational, as well as internal Lexia systems and processes.
  • Collaborate with internal teams especially with the Learning and Development, Curriculum, Research and Analytics, Marketing and Sales teams to communicate needs of administrators and educators we serve.
  • Consultant in pre-sales process for large key accounts to assist in selling value propositions.
  • Assist in helping customers understand the value proposition of our products and partnerships.
  • Maintain an upbeat, enthusiastic attitude and outgoing personality that inspires our customers, colleagues and direct reports to achieve high customer satisfaction ratings.

Job Requirements:

  • Minimum of a Bachelor's degree
  • 3-5+ years of direct client experience in support of customer facing function (Customer Success, professional learning, customer service, account management) strongly preferred
  • 5+ years of elementary or secondary teaching and/or administrative experience with a background in literacy strongly preferred
  • 2-3+ years people management experience strongly preferred
  • Experience in the development and facilitation of professional learning for K-12 educators and administrators
  • Experience inspiring others to action (sales, leadership, fundraising, public service)
  • Highly adept with technology, and quick to learn new technologies and apply solutions
  • Experience with Salesforce and/or Gainsight a big plus
  • Experience with and ability to communicate across all levels of an organization, excellent written and spoken communication skills
  • Strong data analysis skills
  • Experience with data-driven instruction
  • Experience implementing blended learning EdTech initiatives
  • Ability to travel up to 10% after Covid restrictions are lifted
  • Due to company policy, candidate must be vaccinated against COVID-19 virus (SARS-CoV-2) to fulfill the in-person/travel requirements for this role, subject to any approved medical, religious or other legally required accommodation

To learn more about our organization and the exciting work we do, visit www.voyagersopris.com and https://www.lexialearning.com/

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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