Sr. Customer Success Manager

Remote (Southeastern U.S. region)

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of middle and high schools in the U.S.

We're looking for an experienced Customer Success Manager (CSM) to structure and deliver success for a portion of our school and district customers, helping them set goals, maximize usage, and achieve desired outcomes for their students and teachers. You will be responsible for onboarding, renewing, and expanding customer accounts.

In this role, you will:

• Manage a territory of district-level NoRedInk Premium customers, building and maintaining strong relationships with district and school stakeholders
• Renew your district accounts and expand to other grade levels to achieve a team quota
• Set usage and success metrics that demonstrate student literacy growth in collaboration with our customers and aligned with their district strategic plans
• Monitor success metrics and provide monthly updates on key implementation and literacy milestones
• Leverage successful implementations as case studies and models for deploying best practices for our customers
• Partner with the Sales team for expansion and new business opportunities
• Use Salesforce software to track renewal and expansion opportunities and activities
• ExemplifyNoRedInk’s mission and values in your day-to-day work

About You:

• You have 5+ years as a district administrator, preferably focused on literacy
• You have led a district initiative that resulted in increased student learning
• You have managed the implementation of a Edtech tool
• You have managed a budget of $100K (could be a combination of operating and title funds) You have a track record of building relationships with a variety of stakeholders that have resulted in measurable student success
• You're excited to travel approximately 30 days per year (for customer visits and team/industry events)
• You have strong written and oral communications skills
• You have familiarity with business tools such as Salesforce and Google Sheets
• You’re organized, creative, and tenacious in making a difference for our customers
• You want to work at a mission-driven startup with a talented team

What NoRedInk Offers:

• A competitive salary and equity package in a high-growth, well-funded startup with massive traction
• Excellent health, vision, and dental benefits (U.S. Only)
• A remote-first culture that allows for flexible hours (We were big on remote before COVID!)
• A relaxed and flexible PTO policy and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• Consistent modeling of our company’s core values
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk: NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word. 

NoRedInk believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

Compensation at NoRedInk is robust and includes a full range of benefits, unlimited PTO, monthly co-working stipends, an initial home-office set up stipend, and generous equity. Our salary ranges are based on factors such as expectations as laid out in the job description, location-specific market data, internal parity, and the experience and skills of individual candidates. Therefore, the compensation range is $90,000K - $115,000K and accounts for a variety of locations and skills/experience. Additionally, this role is eligible to participate in the company's performance-based variable compensation plan. Please know that if you are invited to speak with a recruiter at NoRedInk, they will have an open discussion about compensation during your first call to ensure alignment.