Sr. Client Experience Manager

DreamBox Learning - Multiple Locations or Remote - Full time

What You'll Be Doing:

  • Provide proactive support services during onboarding, implementation, and ongoing use of DreamBox Learning to ensure clients are hitting their desired goals
  • Establish productive, professional relationships with key personnel in assigned customer accounts
  • Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customer’s expectations
  • Build deep c-suite relationships with district partners
  • Provide expertise to a diverse portfolio of clients, schools and school districts
  • Collaborate with sales reps to uncover reference and expansion selling opportunities
  • Collaborate with marketing to identify champions for referral programs, case studies, and public speaking opportunities
  • Maintain a rapport with assigned customer accounts to identify and address issues, concerns and additional revenue opportunities
  • Proactively communicates with customers to ensure progress and ensure renewal of accounts
  • Analyzes customer usage and success, utilizing data, and reports
  • Continually capture and monitor client business / education drivers to ensure the optimal experience
  • Emphasis on client health, retention, and profitability
  • Close low-medium volume of renewal transactions

About You:

  • 4+ years of client success or account management experience
  • Demonstrated experience with Salesforce CRM
  • Background in K-12 industry strongly preferred • Experience with task or project management with the ability to prioritize multiple tasks and manage time effectively
  • Exceptional written and verbal communication skills to support customer interactions
  • Self-starter with an entrepreneurial spirit
  • Organized, focused and able to thrive in a fast-paced environment
  • Superior analytical and problem-solving skills
  • Enjoy interacting with and being around people of diverse backgrounds in a variety of settings
  • Mature, poised and highly energetic self-starter.
  • Proven customer service skills enhanced by sound decision-making, problem resolution, and creative thinking skills

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Locations

Bellevue, Washington
Raleigh, North Carolina
Remote

Role

Customer Implementation / Customer Success

Experience Level

Senior Level

DreamBox Learning

At DreamBox, we believe all children can excel at learning, no matter where they start, where they live, or who they are. Along with district administrators, teachers, principals, and parents, we are dedicated to helping children realize their potential.

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