Specialist Operations Lead

Basis Labs, Inc - San Francisco, California - Full time

About Basis

We're building a new model for how people take care of their mental health. Started by an early Uber executive and a clinical psychologist from Stanford Medicine, our mission is to democratize access to evidence-based care. We’ve raised almost $4mm from top-tier venture capital firms and we are officially launching Fall of 2018.

About the Role

The secret sauce behind Basis is our ability to take everyday people and make them effective mental health care providers. The Specialist Operations Lead is at the core of this effort. Reporting to the Chief Science Officer, you’ll be responsible for designing and managing processes that make the Basis training scalable and efficient. Some of these processes will rely on implementing tech-based solutions, and some will rely on sheer brute force. The scalability of our training operations is critical to our business, and this role will have huge impact towards that end.

About You

The ideal candidate can think big picture about how to make processes more efficient and isn’t afraid to get their hands dirty to implement those processes. If your background is in operations at a startup that’s great, but what’s really important is that you’ve got an uncanny ability to make things run more smoothly. We’re a small team, so being a self-starter is critical. You should be able to identify a problem and run with it on your own to find a solution. Coordinating and directing large groups of people should also be in your comfort zone (cat herding experience a plus). Additionally, you’ll need:

  • BA/BS from a four-year university
  • Minimum 3-5 years of work experience

Basis is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. We don't discriminate on the basis of race, color, religion, gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.

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Experience Level

Mid Level

Basis Labs, Inc

A modern approach to mental health. For $35/session, clients get same-day access to specialists trained in research-backed approaches to working through life’s challenges. A single 45-minute video or phone call offers perspective and actionable steps to help clients feel and function their best.

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