Social and Community Manager

Recap - Menlo Park, CA - Full time


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Building community and extending our customer success through social channels are essential to the growth of our company. This role leads our efforts. You will be highly visible to our users and have the chance to be a strong advocate for educators and an evangelist for the impact our solutions.

The responsibilities include:

-Engaging with online educators and communities to develop evangelists, build product awareness, identify account growth opportunities and share success stories

-Identify and quantify community feedback and recommend changes and updates to products

-Monitor discussion, postings and trends within education

-Create innovative approaches to increase user engagement, retention and brand affinity

-Rapidly grow follower and increase engagement over time

-Assist in the development and expansion of Pioneer programs

-Assist in development of marketing content (e.g., infographics, user guides, case studies, etc.)

-Assist Customer Support by addressing support questions on social media

-Manage shipment, tracking, and returns of marketing and Recap swag packages


- Background or specific interest in working in the education industry

- 0-2 years experience

- Understanding of all social media platforms, including but not limited to Pinterest, Google+, Facebook, Twitter and Instagram.

- Great written and verbal communication skills

- Basic copywriting skills

- Wordpress, Adobe PS or Illustrator a bonus

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Experience Level

Entry Level


Recap is brought to you by the makers of Swivl. We aim to ignite anyone's curiosity to learn. Launched in 2016, Recap bridges the divide between our collective need to find better answers and the education community's need to inspire learning.

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