Services Operations Specialist

BetterLesson - Remote - Full time

About BetterLesson

BetterLesson empowers K-12 teachers to build a modern classroom: learner-centered, culturally responsive and personalized. Instead of the conventional one-size-fits-all professional development format for educators, BetterLesson supports teachers in a personalized and continuous way -- using a mix of remote 1:1 coaching, remote team coaching, remote workshops, and in-person workshops, all supported by the BetterLesson Lab software. We match each teacher with a world-class coach and then leverage our technology to suggest customized teaching strategies, measure impact on student learning, and improve teaching practice continuously through rapid iteration. This process leads to off-the-charts teacher love (our data shows teachers love BetterLesson more than Apple users love their iPhones), high administrator engagement, and, most importantly, dramatic teacher and student growth.

BetterLesson has raised over $30M of venture capital and grant funding, serves over 400 school districts, sees 850K+ monthly active users accessing our online lessons and strategies, and is expanding quickly.

About Our Culture

We are a growing team of teaching practice geeks, educational opportunity devotees, and product development specialists who are committed to diversity, equity, and inclusion as reflected in and supported by our Diversity, Equity, and Inclusion Continuum. We place tremendous value on our company’s roots and culture: a shared passion to transform professional learning for educators at scale and a sense of urgency to achieve this vision on behalf of students.

BetterLesson is proud to be an equal opportunity employer. We welcome and value the inclusion of diverse perspectives of our team in support of our work with students and partners. We are deeply committed to providing equitable access and lifting up different voices inside and outside of the organization. We enthusiastically invite individuals of all backgrounds, including people of all races, colors, religions, sexes, pregnancy statuses (including childbirth, lactation, and related medical conditions), national origins, ages, marital statuses, sexual orientations, gender identities, gender expressions, non-disqualifying physical or mental disabilities, and/or any other characteristics unrelated to merit, to apply. At BetterLesson, we are committed to creating an inclusive environment for all of our employees. All candidates should have the experience, competence, and enthusiasm to dive into our highly dynamic organization headfirst and rapidly solve complex, exciting, and interconnected problems. We offer a unique opportunity to join a small team and make a massive impact on our education system.

About the Team

BetterLesson’s Services team manages and supports our team of Instructional Contract Coaches. We oversee the hiring, training, ongoing support, and staffing logistics of our coaches, who in turn deliver student-centered instructional coaching and professional development experiences for teachers and school leaders. The Services Team builds and implements scalable systems and processes that result in consistent educator delight and impact and ensure our coaches and facilitators are able to leverage their individual skills and knowledge to meet the needs of the educators they support.

About the Role

We are seeking a full-time Services Operations Specialist to support the work of the Services Team. As Services Operations Specialist, you will support the successful delivery of our professional development workshops and instructional coaching. You will assist with day-to-day coach-participant matching, event approval, facilitator staffing, and logistics for both in-person and virtual events. You will train and support our team of over 125 Contract Coaches in our scheduling, invoicing, travel, certification, and reimbursement systems and tools. As BetterLesson continues to grow, you will work closely with our Manager of Services Operations ensure our operational systems can scale effectively and continue to delight both our Contract Coaches and partners with our service delivery.

The right candidate will be passionate about BetterLesson’s mission to provide personalized professional development for educators so that they can create joyful, rigorous, and engaging student-centered learning environments.

You Are:

  • Excited to support BetterLesson's instructional coaches and facilitators to deliver engaging and impactful professional learning experiences.
  • A detail-driven project manager, with strong planning and implementation skills.
  • An operations enthusiast who loves creating and executing systems that work.
  • A creative and strategic problem-solver who can independently solve in-the-moment challenges.
  • Comfortable working calmly and efficiently in a fast-paced environment.
  • Self-directed and diligent, with a positive, outgoing, and flexible attitude.
  • Reflective about your own practice and eager to implement feedback for improvement.
  • Collaborative with others - a team player.
  • A quick learner with information systems (e.g. Quickbase, Quicksight) and comfortable implementing and suggesting streamlined operational systems that include complex tech tools.

You Will:

  • Implement BetterLesson's operational systems and processes.
  • Match coaches with coaching participants by ensuring their expertise, availability, and certifications are aligned with participant roles and focus areas.
  • Support day-to-day event staffing, including putting events out to bid to our team of Contract Coaches and making data-driven staffing decisions.
  • Respond to and problem-solve last-minute event changes and cancellations.
  • Provide ongoing training and support to our team of Contract Coaches, including facilitating monthly "how-to" group trainings for contractors.
  • Monitor our ticket system by responding to Contract Coach questions and requests.
  • Support Contract Coach hiring via resume review and interviews.
  • Proactively analyze and monitor delivery data to identify trends in delivery and adjust staffing protocols appropriately.
  • Collaborate efficiently and effectively with other teams and partners to ensure that our delivery meets expectations across stakeholders.
  • Collaborate with the Product team to evaluate our current systems and design new systems to address new opportunities that arise.

You Have:

  • 2+ years in an operations role, ideally supporting service delivery
  • 2+ years experience in an educational setting (e.g., district, school, ed tech) and/or a demonstrated commitment to improving educational outcomes for all students
  • Demonstrated the flexibility required in results-oriented, fast-paced and entrepreneurial environments

We Can Offer You:

  • The opportunity to work with an awesome team to solve important problems.
  • A competitive salary.
  • Health and other employee benefits.
  • Equity in the business you are helping to build.
  • A flexible schedule and vacation policy.
  • The opportunity to spend every day working to improve outcomes for teachers and students.

Apply for this job

Apply for this job

Role

Operations

Experience Level

Mid Level

BetterLesson

Today, BetterLesson Plans has over 1.4 million members and offers over a million community lessons as well as thousands of lesson plans from our Master Teachers, a highly selective group of the nation’s best educators.
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