Senior Operations Analyst, Autodesk Education for Autodesk Education in San Francisco, CA

Senior Operations Analyst, Autodesk Education

Autodesk Education - San Francisco, CA - Full time

Autodesk Education Experiences @ Autodesk

Every industry Autodesk serves is being disrupted. Machine learning and AI, new means of production like 3D printing, easier access to capital, and changing consumer demand are key drivers of this disruption. Adding additional complexity, a significant percentage of today’s skilled workforce is approaching retirement. Ensuring the next generation of designers, engineers and construction professionals are prepared to leverage new manufacturing and construction techniques is a top priority for Autodesk.To prepare the workforce of tomorrow, we provide our professional tools free to students, educators and academic institutions around the world. Ultimately, we want to inspire and empower the next generation in their pursuit of the skills, experience, degrees, and careers that will allow them to imagine, design and make a better world.

Position Overview

We are searching for an exceptional Sr. Operations Analyst to ensure continuous accessibility of our education product offerings and enable our business model transformation. Reporting to the Business Operations Manager, you will be responsible for diagnosing and resolving operational and technical issues as well as defining the platform and system roadmap of the future.This role offers the opportunity to lead a high-profile, global initiative that is key to company’s long-term growth strategy, make a positive impact on the diverse individuals and industries we serve, the freedom and autonomy to own and make decisions about your area, and exposure and accountability to senior leadership, all within the context of innovative and financially stable company with a strong brand, solid balance sheet, and millions of passionate customers around the world. You’ll be at the center of Autodesk’s continued transformation, with a direct connection between your activities and the future of the business.


  • Analyze complex business problems relating to systems and process, and implement solutions to increase efficiency without sacrificing the customer experience
  • Act as the conduit between business stakeholders and development teams with the ability to balance multiple projects and engagements at the same time
  • Contribute and execute on ideas to support AEX Ops by assessing existing applications, infrastructure, and business objectives to identify gaps and opportunities
  • Define and execute functional and non-functional requirements as well as total solution proposals for business process modifications/enhancements for existing and future systems
  • Drive projects autonomously, with limited oversight, and provide ongoing support regarding application functionality, business processes, and data integrity
  • Collaborate and troubleshoot issues using emerging data to assess impact and drive collaborative resolution
  • Build strong and effective relationships with cross-functional partners by understanding their needs and goals
  • Understand broader business objectives and break down into specific tactical requirements to prioritize and execute against them

Minimum Qualifications

  • BA/BS Degree
  • 5+ years of operations, business systems analysis, or consulting experience
  • An affinity for systems thinking and continuous improvement, and experience leading/managing cross-functional projects with strong analytical skills
  • A real passion for inspiring and empowering tomorrow's technology leaders

Preferred Qualifications

  • Masters or MBA preferred
  • Demonstrated success defining process and system architecture to enable business model transformation
  • Demonstrated success diagnosing technical issues that affect service continuity and data quality
  • Previous experience working on SaaS applications/platforms, SQL, BI tools, or Salesforce
  • Knowledge of Autodesk’s products
  • Willingness to travel, including internationally, up to 10%

The Ideal Candidate

  • You are an agile problem solver and critical thinker who is comfortable with ambiguity and crafts structured solutions and plans
  • You are a lifelong learner who is equally comfortable solving problems through technology as you are through operational excellence quickly absorbing and understanding new technologies and business models
  • You are a cross-functional leader who can deliver complex solutions and influence stakeholders to drive organization change
  • You are a data-driven problem solver who delights in finding pain points and driving measurable improvements
  • You are an effective communicator with exceptional written and verbal presentation skills who can convey complex concepts to audiences of all levels

About AutodeskWith Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

To all recruitment agencies: Autodesk does not accept unsolicited headhunter and agency resumes. Autodesk will not pay fees to any third-party agency or company that does not have a signed agreement with Autodesk, Inc.

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