Senior Manager: Learning Experience + Operations

Pathstream - San Francisco, California - Full time

Pathstream is looking for a Senior Manager of Learning Experience & Operations to oversee a growing team of talented and passionate learning designers. This is a challenging role that blends together a skillset in learning design and operations. You will oversee the quality of Pathstream certificates (alongside a program manager) by ensuring our courses and certificates meet Pathstream’s learning design standards and high student net promoter scores (NPS 60 to date).

This is an exciting opportunity to work closely with the VP of Learning Experience to shape the design, creation and launch of Pathstream’s growing catalog of programs, which include certificates in Data Analysis, IT Project Management and Salesforce. Your day to day will involve problem-solving across teams, identifying ways to increase operational efficiency, and working alongside a talented team of learning designers to ensure that Pathstream courses are student-centered and of the highest quality. This position is based at Pathstream’s headquarters in downtown San Francisco, CA.

WHAT WE DO

At Pathstream, our mission is to create the most accessible and effective career pathways to the jobs in this current economy. We accomplish this by partnering with leading software companies to build college curriculum for emerging digital-skill careers. Our programs are delivered to students through our national network of community college and university partners. We provide full-service support to our college partners including faculty training, 24/7 customer support, and increasingly valuable career and job placement support.

Progress to date:

  • Established partnerships with Salesforce, Facebook, Tableau, Asana, and Unity
  • Established partnerships with 25+ colleges and universities in 17 states that serve over 1 million students
  • Launched our online learning platform — used by over 2,000 students
  • Viewed as a groundbreaking education model, as featured in thisTechCrunch article
  • Closed $12 million in Series A financing in 2019, as featured in thisEdSurge article

We’re a tight-knit, hardworking, mission-driven team of ~50 employees who are eager to scale our solution and transform higher education across the United States. See who we are and what we believe in!

THE ROLE

  • Lead the certificate design process and scope new certificate areas alongside curriculum leads and a program manager
  • Own the quality of Pathstream certificates by supporting and managing curriculum team members as they produce content aligned with our learning design standards
  • Work alongside a program manager to ensure on-time and high-quality delivery of Pathstream certificates
  • Manage student feedback and real-time challenges that arise for Pathstream students and instructors related to curriculum
  • Work with the product team to make data-driven decisions that enhance our certificates and certificate-creation process
  • Collaborate with our externally facing teams (implementation, customer support, sales etc) to represent the curriculum team to external stakeholders

QUALIFICATIONS & REQUIREMENTS

  • Experience managing and scaling the production, budget and quality of education-related products or services from inception to launch
  • Experience managing a diverse team of education designers, ideally in the context of online learning experiences
  • Deep understanding of the principles of effective online course design and the science of learning. Past experience creating on-line education content is highly preferred
  • Highly organized and detailed oriented with a strong project management skill set
  • Thrives in a fast paced, creative and collaborative environment where teammates are both remote and in-person
  • Ability to swiftly problem solve in the moment, while keeping the big picture in sight
  • A clear commitment to student-centered design, and deep empathy to support Pathstream’s diverse online learners in reaching their professional goals
  • Excellent written and verbal communication skills

WHAT WE OFFER

  • Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
  • Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world
  • Competitive salary commensurate with experience
  • Comprehensive benefits package
    • Medical, dental, and vision insurance coverage for you and your dependents
    • Health, commuter, and parking flexible spending accounts
    • Paid time off and paid holidays
    • Disability insurance
    • Life insurance
    • 401(k)

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

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Role

Curriculum Design

Experience Level

Senior Level

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