Senior IT Engineer

Title: Senior IT Engineer

Reports To: Director, Information Technology

Location: US Based Remote (This position is remote, preference is given to candidates located near Boston or one of our regional offices)

Status: Full time; exempt

Start Date: Immediate

* Candidates must be able to work in US without visa sponsorship

Facing History and Ourselves is a global education non-profit organization that challenges teachers and students to use lessons of history to stand up to bigotry and hate.

We seek a full-time position of Senior IT Engineer to join our growing Technology team.The Senior IT Engineer is a key member of the Information Technology department supporting staff located throughout the US, Canada and UK. The position includes direct in-person support in our office(s) as required as well as telephone/virtual support with regional office users.

In this role, the Senior IT Engineer will primarily focus on improving and refining our IT processes, building consistent IT documentation and training materials for staff, and aligning our IT controls with organizational security and privacy policies. They will partner with the Director of IT and cross-functional teams across Technology, Program, Marketing, Development, HR, Finance, and the Office of Equity and Inclusion to deliver a positive impact to the staff we serve and support.

Who We Are: We are a passionate, results-driven, and growing team that partners closely with colleagues across the organization to ensure staff have the technology tools and processes to succeed. Our team provides support, integration, and security for all IT platforms used at Facing History.

Our team is responsible for the stability and availability of our IT platforms. We govern all processes and procedures which deliver change to those platforms, with a view to minimizing incidents and operational risk while operating efficiently and responsively.

Our work is cross-functional to serve critical mission-driven needs. Our team prides itself in deeply understanding and caring about our users and our mission. We commit to both when we build and maintain technology solutions. Our IT platforms include Google Workspace, JumpCloud, Atlassian, Slack, Zoom, Drupal 9, Salesforce, and more.

Who You Are: You are an experienced IT Professional who is driven by curiosity and innovation. You have a history of leading complex programs to successful completion. You possess excellent change management, documentation and communication skills, comfort learning quickly, managing ambiguity, and maintaining and celebrating a technology vision that meets our current and future needs. You are passionate about cybersecurity. Additionally, you have a proven record of aligning security and privacy policies to IT systems to maintain compliance.

What You'll Do: A successful candidate will proactively identify and lead projects improving IT processes, automation, documentation, training and security to advance IT efficiency and resiliency at Facing History and Ourselves.

Specific Responsibilities Include:

Administration of IT Platforms & Systems (35%)

• Administration of IT platforms, integrations, and controls including JumpCloud, Google Workspace, Zoom, Slack, Jira, Confluence, MDM, 2FA, Backups, DNS, etc.
• Develop scripts for software installation, system configuration, automation of processes, and creation of MDM policies.
• Setup, configure and ship macOS/Windows systems for delivery to staff residences or to install at office(s).
• Setup, install, and configure network equipment, printers and conference equipment at offices as required.

Customer Service (35%)

• Provide staff support for software and hardware issues, mobile devices, peripherals, permissions, application licensing, etc.
• Onboarding and offboarding staff: security and platforms training, access management/software licensing via SSO or Group Assignments, and a general introduction to our technology.
• Support setup, testing, and troubleshooting for virtual events, workshops and seminars as required. This occasionally includes supporting educators, board members and other external parties.

Cybersecurity Focus (20%)

• Respond to security events, remediate potential vulnerabilities, notify staff as necessary and proactively address emerging issues.
• Educate about and enforce adherence to security and privacy policies across all technology platforms.
• Implement security compliance and vulnerability scanning platforms for macOS and Windows. NIST, Nessus, etc.
• Be curious and investigative. “What could possibly go wrong?”

Professional Development (10%)

• Maintain proficiency, obtain certifications, and increase expertise in IT and nonprofit technology solutions and use cases by attending trainings, reading industry-relevant resources, attending conferences and more.

In addition, qualified candidates can expect to:

• Engage in special projects and other duties as assigned.
• Center principles of equity, inclusion, and belonging in all work, embedding the values in program development, policy application, and organizational practices and processes.
• Demonstrate a commitment to the mission of Facing History & Ourselves.
• Demonstrate a commitment to diversity using a personal approach that values all individuals and respects differences in regards to race, ethnicity, age, gender identity and expression, sexual orientation, religion, disability and socio-economic circumstance.
• Demonstrate a commitment to work collaboratively and respectfully toward resolving obstacles and/or conflicts.

Essential Skills and Qualities:

Facing History understands that restrictive job requirements may exclude historically marginalized groups from applying to jobs for which they are qualified. We take an equitable and holistic screening approach. If you feel you have demonstrated experience and expertise relevant to perform this role, please don’t hesitate to apply!

• Minimum of 3-6 years of experience in a senior technical role.
• BA/BS degree or equivalent work experience.
• IT project management experience, including but not limited to: project development, collaboration, documentation, and deployment practices.
• Experience with scripting languages, zsh, bash, Powershell, python, etc.
• Very strong attention to detail.
• Preferred: experience using JIRA and other Atlassian products.
• Preferred: experience with JumpCloud, Google Workspace, Zoom, Slack, SSO and MFA implementation.
• Able to lift 25 lbs.
• Successful track record of leading complex IT projects is a must.
• Prompt and friendly customer service.
• Strong communication and organizational skills.
• Initiative and ability to work independently.
• Commitment to sharing knowledge with the IT Team and beyond.
• Cybersecurity Awareness, Response, Implementation and Mitigation.
• Technical proficiency with macOS and Windows operating systems, networking technology and SAAS management.
• Desire to learn how to use, test, troubleshoot, and deploy new technologies in a dynamic workplace. We are curious.

Benefits Summary: In addition to meaningful and rewarding work, Facing History provides an excellent and competitive compensation and benefits package including medical with a health reimbursement account, dental, vision, life & AD&D, long-term & short-term disability insurance, 403(b) retirement plan with a discretionary organizational contribution, generous paid time off, an employee assistance program, travel assistance plan, pre-tax commuter spending accounts, flexible spending accounts, voluntary Colonial Life group plans, robust wellness programs through Welnys TV, aHealthyMe & weekly virtual yoga and meditation, WellCents 403(b) advisement, and a friendly hybrid work environment.

Facing History values a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. We are an Equal Employment Opportunity Employer.

Facing History’s Commitment to Diversity, Equity and Inclusion. At Facing History, we honor and value the uniqueness of each and every human being. Our strength as an organization that provides and distributes educational content and pedagogy to teachers across the globe is directly tied to our diversity of staff, leadership, educators, students, scholars, and volunteers. Our commitment is to treat individuals with dignity and to build and maintain a community of full participation, inclusive of the voices, needs, and contributions of all. As an organization, we are deeply aware of the legacies of injustices that persist in society and in the workplace, and we value and promote diversity, equity, and inclusion in their association with excellence.

Hybrid Work Model (For Region): Facing History and Ourselves operates in a hybrid work model, allowing staff flexibility in both schedules and work locations. This particular position is attached to the New England office and requires in-person and in-office work as needed, but will otherwise work from home, though you may access an office work space whenever needed. Some travel may be required.

Covid Protocol at Facing History: At Facing History and Ourselves, we require all employees to be fully vaccinated against COVID-19 including any boosters required to be “up-to-date” per current CDC guidelines. All new employees must provide proof of vaccination on their first day of employment. Requests for medical or religious exemptions should be directed to our Sr. Director, Human Resources.