Senior Instructor

Mercatus, Inc - San Francisco, CA - Full time

Mercatus, Inc - San Francisco, CA - Full time

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Our customers aren’t simply buying a tool, we are fundamentally changing how they invest in renewable energy projects. Our training is therefore highly consultative. It offers Instructors the opportunity not only to educate customers on the mechanics of the platform, but to guide in-depth conversations about the benefits of our business process adjustments. Even better, many of our customers have offices world-wide, providing some pretty exciting travel opportunities.

Our Senior Instructors also work closely with other departments, especially Product, Sales, & Marketing.

Finally, there is also ample room for advancement, and a successful candidate will quickly find themselves taking on a management role.

This position reports to the Director of Customer Education.

Primary Responsibilities:

Customer Education

  • Manage development of e-learning and other course design activities related to our Investment Lifecycle Management (ILM) software ecosystem. This isn’t just about grinding out courses: we are looking for someone who wants to design, build, and deliver the entire program.
  • Conduct on-site and virtual trainings to both users and administrators.
  • Work closely with Marketing on a variety of initiatives, including creating more awareness and excitement around our training offerings.

Sales Engineering & Support

  • Work with Account Executives to deliver custom sandbox accounts during the sales process. This includes live workshop / training sessions with prospects, plus the delivery of collateral and other self-paced tools to ensure they see value during these trial engagements.

Internal Training

  • Assist in the ongoing development & delivery of internal training programs

Experience & Skills to Give You An Edge:

  • 2+ years experience in course design or live instruction. Experience involving either technical or financial content is strongly preferred.
  • Proven “athleticism” – as we are a growing company, we are seeking candidates who are passionate about extending their skills and taking on new challenges as they come
  • A passion for creating, marketing, and delivering content. This role will be customer-facing, and successful candidates must have a passion for engaging with customers and prospects alike.
  • Strong presentation and public speaking skills is necessary.
  • Capability for discussing both business and technical concepts to entry-level and executive customers alike.
  • A proven ability to work independently in a fast-paced, entrepreneurial environment.
  • Bachelor’s Degree or equivalent required, unless you are a child-prodigy.
  • Ability to speak & write in a second language (Spanish, French, Italian, Mandarin, Japanese) is advantageous.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Mercatus, Inc

Mercatus is a rapidly-growing tech startup transforming how renewable energy companies develop projects, deploy capital, and manage assets. We service a global customer base, providing software and consulting services to some of the largest players in the industry. 

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