Senior Instructional Coach - New York - Full time

About’s free online tools help low-income 3rd-12th grade students become strong writers and critical thinkers. Quill uses natural language processing, a type of artificial intelligence, to provide students with immediate feedback on their writing, enabling them to revise their work and quickly improve their skills. Teachers are provided with free access to our research-based curriculum, and our nonprofit, open source organization works with academic researchers across the country to design and build our technology and curriculum.

There are 30 million low-income K-12 students in the United States who struggle with basic writing, one of the most important skills people need to improve reading comprehension and advance critical thinking. Our goal is to help at least 10 million low-income students become strong writers and critical thinkers within the next five years, and we have already helped 1.7 million students by enabling students to write and receive feedback on more than 200 million sentences! To accomplish our mission, Quill is supported by major foundations like and the Bill & Melinda Gates Foundation, among others.

Your Role

As the Senior Instructional Coach, you will help Quill build strong relationships with our NYC DOE partner schools. As a Quill product expert, you will create and provide professional learning for teachers through both on-site and remote training sessions. You will help identify which schools are successful in reaching their goals and which schools need additional support. Working with the partnerships team, you will help define strategies to help schools build a culture of expository writing. You will serve as one of the main contacts for administrators and teachers of these strategic partner schools, ensuring academic engagement and school success.

Roles & Responsibilities

  • Work with the Director of School Success to craft the various models of PD engagement that Quill will implement with strategic school partners.
  • Develop and deliver onsite and virtual professional learning opportunities to school partners around Quill products, implementation, data, and best instructional practices.
  • Provide differentiated coaching support to strategic partner schools.
  • Support existing partnerships with external partners and organizations.
  • Collaborate with Quill staff to continually iterate on PD offerings and measure the success of these offerings.
  • Check in with partner schools (onsite and virtually) to update them on the current state of implementation and troubleshoot any issues that arise.
  • Participate in project planning meetings with the Director of School Success and the partnerships team.
  • Onboard subsequent instructional coach hires.

What makes you a good fit for this role?

  • You have experience in a teaching and/or instructional coaching role at a school.
  • You have experience developing and delivering professional development and are comfortable presenting to large groups of people.
  • You have experience using educational technology in the classroom and are comfortable explaining how tools work to others.
  • You are enthusiastic about the importance of teaching writing and eager to share best practices with schools and teachers.
  • You build trust and connection quickly and are adept at working with a variety of stakeholders.
  • You are capable of keenly listening and understanding the concerns of educators, and you can synthesize that feedback into actionable ideas.
  • You have strong knowledge of pedagogy and strategies that support all learners in the classroom.
  • You have a strong belief that technology can be used to enhance the learning experience in the classroom.
  • You are able to successfully prioritize and multitask.
  • You value collaboration, but also work well independently.


  • 3+ years of K-12 teaching, professional development, and/or instructional coaching experience (preferably 5+)
  • 2+ years of experience in a professional development, coaching, or account management role at an ed-tech company (preferred but not required).

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Customer Implementation / Customer Success

Experience Level

Senior Level

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