Senior Implementation Specialist - Finance

Frontline Education - Malvern, Pennsylvania or Remote - Full time

Frontline Education is the leading provider of school administration software, empowering strategic K-12 leaders with the right tools, data and insights to proactively manage human capital, business operations and special education. Educational organizations representing over 80,000 schools and millions of educators, administrators and support personnel have partnered with Frontline Education in their efforts to develop the next generation of learners. Frontline is dedicated to driving engagement across K-12 school systems and supporting the continuous improvement of employee effectiveness and efficiency with solutions for proactive recruiting and hiring, absence and time, professional growth, student information systems, special education and interventions, payroll, benefits and financial management. 

Currently, we are looking to delight our customers by hiring an Sr. Implementation Consultant who has experience implementing solutions & solving complex problems for clients. This is a unique opportunity to make an impact in a fast growth organization.   

Reporting to the Implementation Manager (ERP), the Sr. Implementation Consultant is responsible for achieving a high satisfaction rating from clients by having a successful implementation of software solutions.

CriticalPerformance Objectives:

First 3 months:

  • Gain understanding of solution from end-user perspective & implementation perspective
  • Shadow various types of implementations and participate an end-to-end implementation including requirements, configuration, and train the trainer
  • Understand & adopt implementation process including use of PSA & Project Management Tools
  • Gain K12 industry experience as it pertains to Frontline Education & our software solutions
  • Understand Frontline's core values, pillars and corporate/department goals

First 6 months:

  • Understand and learn to use importing & exporting tools (as applicable)
  • Successfully manage & implement an end-to-end implementation including requirements, configuration, and train the trainer
  • Understand state specific needs/requirements, as appropriate

Key Competencies:

  • Lead, own and manage client implementations and lead requirements gathering, business analysis, system configuration, testing, and training 
  • Extract, analyze and assess client business needs and workflows; make consultative recommendations. 
  • Understand client expectations and client requirements when the project begins.
  • Keep the project in scope and on time.
  • Set up and configure client’s workflows (business processes), security roles and rights, etc. per requirements and system administration
  • Recommend best practices to clients based on product capabilities and business process workflows
  • Provide technical expertise and training to colleagues and clients. 
  • Provide feedback on existing product based on efficiency gains and customer needs
  • Maintain up-to-date system knowledge through product enhancements, changes, and defect fixes.
  • Dedicated to meeting client expectations, acts with the client in mind, maintains effective client relationships.
  • Researches, analyzes, develops, and recommends processes and procedures to improve the customer's overall experience.
  • Skilled in facilitating change management, providing guidance to organization leaders rolling out a new system and process
  • Ability to take on large, strategic accounts
  • Mentor, onboard, and facilitate training sessions of new and/or junior Implementation Consultants
  • Handle escalations and tough, complex client problems
  • Lead internal initiatives to build efficiencies, team knowledge, and increase customer satisfaction
  • Facilitate and occasionally own integration work
  • Ability to be cross-trained on a variety of Frontline Education solutions.
  • Working directly with customers to document and validate business requirements

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Role

Customer Implementation / Customer Success

Experience Level

Senior Level

Frontline Education

Frontline Education is the leading provider of school administration software, empowering strategic K-12 leaders with the right tools, data and insights to proactively manage human capital, business operations and special education. 

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