Senior Educational Partnerships Manager - Los Angeles, CA

Amplify - Los Angeles, California - Full time

The Senior Educational Partnerships Manager (EPM) liaises between Amplify and its strategic customers and is responsible for cultivating, developing and managing relationships. 

The Senior Educational Partnerships Manager manages the goals of key Amplify customers, helps leverage internal resources to ensure those goals are met, and is expected to retain existing business and is responsible for influencing the upsell of each assigned account.

    • Own large district and highly strategic customer engagements from launch, to ongoing support throughout the year, through the end of the school year
    • Manage the relationship with the customer and Sales to provide implementation and customer experience success and ensure reference customers and renewals
    • Manage all aspects of service delivery to customers representing high-level state contacts, large school districts, and strategic partnerships at the Chancellor, Superintendent, and Director level
    • Partner with districts to understand their goals for the implementation and how they will measure its success; work with Amplify staff and district/school personnel to define project priorities and effectively manage priorities to ensure onboarding and launch success
    • Direct the activities of district IT personnel, school personnel, Amplify On-Site staff, Trainers and Customer Support staff through the implementation process
    • Create project and implementation plans and manage their execution while maintaining day-to-day knowledge of implementation and project status; communicate project status, issues, risks and decisions to internal and external stakeholders
    • Analyze data related to implementations to draw out key trends and insights and recommend actions based on findings
    • Analyze and escalate any barriers or concerns during the implementation that may impact the customer's strategic implementation plans or Amplify’s future sales strategy with the customer
    • Manage and mitigate risks and alert all stakeholders (internal and external) of high priority issues encountered during the lifecycle of the partnership. Monitor troubleshooting of priority issues and implement solutions or workarounds
    • Establish regular checkpoints with the customer to communicate project updates and progress towards strategic goals including student performance at Time of Year (TOY) including Beginning, Middle and End of Year Data and Impact Reviews
    • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel including Senior Executives, sales, marketing, finance, product management, professional development and operations as needed
  • Basic Qualifications:
    • Bachelor's Degree, or equivalent experience
    • Minimum of 10 years experience managing customer accounts
    • Outstanding interpersonal and communication skills (both oral and written)
    • Project management skills and the ability to lead cross-functional teams
  • Preferred Qualifications:
    • Master's degree a plus
    • Resourcefulness and independent problem-solving ability
    • Enthusiasm for and comfort within fast-paced company culture
    • Teaching, Education, Sales or Marketing experience preferred

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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