Senior Director of Production

New Classrooms - New York - Full time

About the Division

The Production Division is responsible for the behind-the-scenes delivery of the Teach to One program to all of our partner schools. The division is made up of two teams: Production Operations and Production Technology.

Collectively, these teams ensure that a) learning schedules (teacher and student) are high quality and timely, bugs and issues are responded to and handled in quick fashion, b) the live production websites and web services used to deliver our program are functioning effectively, triage concerns are prioritized in order of importance, and we c) have access to high-quality data reporting content from both New Classrooms and a variety of 3rd party vendors.

This division works closely with Portfolio field teams, which works directly with our school partners, as well as our R&D teams to understand and adopt new designs and features. This role reports directly to the Office of the Chief Program Officer to ensure that the program that is being delivered meets design and implementation expectations.

About You

  • You are a strong leader and manager of people.
  • You are someone who enjoys straddling the space between operations and technology and you can easily move between both of those worlds as well as bridge them together
  • You are good at finding the common ground between two competing or disparate points of view--even when those are held by highly passionate and intelligent individuals
  • You are comfortable working in the mode of being meticulous and getting every detail perfect, but can also switch to understanding the urgency of getting things done knowing that it will have to be cleaned up later -- and comfortable working in all the modes between the two.
  • You are really good at and enjoy finding solutions to complex challenges within a highly collaborative environment
  • You’d consider yourself a systems and process person, and also don’t let the system or process rule the work, instead you are comfortable changing your system or process based on current realities
  • You recognize the importance of and enjoy finding systems and processes that make work flow more effectively.
  • You are excited about finding ways that an idea may fail, and find success in gathering related insights.
  • You are willing to consistently reevaluate and/or abandon ideas, assumptions, and engage in related re-designs as new information and data emerges.
  • You thrive at juggling a multitude of project simultaneously, whether large or small
  • You are flexible, able to change direction or priorities at a moment’s notice
  • You are naturally driven to be organized and on top of things
  • You love the opportunity to take on new work, jumping in to learn new information in order to be successful

What you Would Do

  • Drive team and project efforts through the process of operationalizing current and future program models in service of both quality delivery and efficiency so that we can lower the price as much as possible to drive further adoption for our current and future school partners.
  • Ensure integrity of product/program objectives are maintained, both functionally and technically, as new solutions are put into production
  • Ensure all production systems are performing appropriately as they are released and launched
  • Check for the understanding of the bigger global program picture so that a given solution factors in other priorities and developments
  • Evaluate technical solutions against a set of sometimes competing expectations, including quality level, timeline, impact on product health, program design goals, project objectives, and impact on operations or other product areas
  • Ensure that the development, implementation and improvements of technology processes and tools are in alignment with live production systems
  • Lead the departments through the effort of finding efficiencies and automation, where possible.
  • Ensure that the program is able to operate successfully in-schools and help to prioritize bugs and functions that need to be fixed quickly.
  • Work across divisions to ensure the program being delivered meets design expectations.
  • Work with production departments to codify functionality.

What We are Looking For

  • BA degree required, graduate degree preferred (any disciplines)
  • Strong computer science fundamentals, with or without a formal degree
  • Significant experience leading Operational and Technological maintenance teams.
  • Experience managing a team of engineers
  • Demonstrated track record of team leadership that resulted in team development and on-time production of quality learning, insights or products.
  • Demonstrated passion for/commitment to personal and team learning & development
  • Comfort with ambiguity and willingness to embrace change
  • Extraordinary attention to detail
  • High degree of emotional intelligence
  • Excellent written, verbal, and visual communication skills

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

Work Authorization

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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Product Management

Experience Level

Senior Level

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