Senior Data Integration Support

About TalkingPoints

TalkingPoints is an award-winning education technology non-profit organization with the mission to unlock the potential of low-income, underserved families to support their children’s learning by partnering with their children’s schools. We are building a one-of-a-kind product in the market, a multilingual family engagement platform that connects families and teachers using human and artificial intelligence powered, two-way translated messages and personalized supports — eliminating language, time limitations, and know-how as barriers to school/family connection.

Millions of teachers and families are using TalkingPoints in their classrooms, schools and districts across the United States. TalkingPoints works with key school district partners such as Seattle Public Schools, Boston Public Schools, Buffalo Public School, Wake County and NYC DOE. We have won awards from NYU, MIT, Google, Forbes and are backed by Google, Eric Schmidt, AT&T, Cisco, and Stanford University to name a few.

TalkingPoints is at a critical inflection point in the organization's growth. We continue to see exponential growth in both our user base and our own internal structure. It's an important time to join our team and build on our momentum and ability to support students and families during this critical time in which education equity gaps are more concerning than ever. Learn more.

Diversity: we celebrate it, we support it, and we thrive on it!

The opportunity

As our Senior Data Integration Support, you will report to the Data Integration Manager and be responsible for onboarding new schools and supporting the data needs of our existing schools. This will include setting up and configuring data feeds, working with school IT teams to troubleshoot data transfer issues, and ensuring timely and accurate data transfers. You will serve as the primary point of contact for school IT teams and work closely with them to resolve technical issues related to data transfers. Additionally, you will monitor data feeds, provide data expertise to schools and internal stakeholders, and develop and maintain documentation related to data integration processes and technical support procedures. You must have strong technical skills in data integration technologies such as APIs, FTP, SFTP, and knowledge of data quality standards.

You will:

• Serve as the primary point of contact between the company and customers to ensure seamless data integration, effectively managing all communication and project requirements.
• Collaborate with the Product, Sales, and Partner Success teams to implement data integrations with our SaaS platform.
• Develop and maintain data integrations with third-party applications and databases.
• Troubleshoot data integration issues and provide technical support to customers as needed.
• Participate in the onboarding process for new customers, including data extraction, data mapping, data transformation, and data validation.
• Develop and maintain documentation for data integration processes and procedures.
• Work with the Engineering team to improve data integration capabilities and identify areas for optimization.
• Stay up-to-date with emerging trends and technologies in data integration and provide recommendations for improving our platform.

Who you are:

• You have 3 or more years of experience in data integration, preferably in an ed-tech or SaaS environment.
• You are someone who has a strong understanding of data mapping, data transformation, and data validation concepts.
• You have Experience with REST APIs, webhooks, SFTP, and other data integration technologies is recommended.
• You have knowledge of SQL and data modeling concepts.
• You have excellent problem-solving and communication skills.
• You’re able to work independently and collaborate effectively with cross-functional teams.

Nice to haves:

• Experience with U.S.-based K-12 education systems
• Experience in or empathy with communities we serve (e.g., underserved populations, education, immigration, bilingual and/or multicultural environments)
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Overall fit with our org culture - we look for team members who are:

• User and mission-oriented: we are devoted to our mission with empathy towards the communities we serve.
• All-in together: we go above and beyond the job description, working together as a team.
• Agile & action-oriented: we get things done, knowing that our progress is urgent to our communities.
• Always Learning: we are always learning, with a growth mindset, to reach our full potential.
• Boldly Courageous: we take risks in order to achieve big things.
• Resourceful: We are creative, solution-oriented, and scrappy.

What we offer:

• An incredible opportunity to build a mission-driven, rapidly growing startup tech nonprofit
• Competitive salary, full coverage health insurance, benefits, and unlimited time off
• 401K match
• Annual professional development benefit
• Flexibility to work remotely
• Fun, smart, dynamic, and motivated team

How to apply

Please submit your resume, a brief paragraph describing your interest, and a link to your LinkedIn profile