Senior Customer Success Manager

NoRedInk - Remote - Full time

Senior Customer Success ManagerRemote (US Only)

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of middle and high schools in the U.S. We're looking for an experienced customer success manager (CSM) to structure and deliver success for a portion of our school and district customers, helping them set goals, maximize usage, and achieve desired outcomes for their students and teachers. You will be responsible for onboarding, renewing, and expanding customer accounts.

In this role, you will:

  • Manage a territory of district-level NoRedInk Premium customers, building and maintaining strong relationships with all levels of stakeholders
  • Hit renewal and expansion quota by retaining accounts, expanding implementations, and cross-selling NoRedInk’s other Premium offerings when appropriate
  • Set usage and success metrics in collaboration with our customers
  • Monitor customer usage trends and optimize implementations to reach internal and external success goals
  • Leverage successful implementations as case studies and models for deploying best practices for our customers
  • Partner with the Sales team for expansion and new business opportunities
  • Use Salesforce to track renewal and expansion opportunities and activities
  • Exemplify NoRedInk’s mission and values in your day-to-day work

About You:

  • You have 5+ years of meeting or exceeding quota in a closing sales and/or account management role in a SaaS company
  • You have managed and renewed a minimum of five $50K+ district accounts
  • You have a track record of building relationships with a variety of stakeholders that have resulted in measurable success
  • You're excited to travel approximately 30 days per year (for customer visits and team/industry events)
  • You have strong written and oral communications skills
  • You have familiarity with business tools such as Salesforce and Google Sheets
  • You’re organized, creative, and tenacious in making a difference for our customers
  • You want to work at a mission-driven startup with a talented team

What NoRedInk Offers:

  • A competitive salary and equity package in a high-growth, well-funded startup with massive traction
  • Excellent health, vision, and dental benefits (U.S. Only)
  • A remote-first culture that allows for flexible hours (We were big on remote before COVID!)
  • A relaxed and flexible PTO policy and paid parental leave
  • 401(k) (U.S. Only)
  • LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
  • Team retreats and events to connect with fun, talented coworkers
  • Consistent modeling of our company’s core values
  • The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk is an equal opportunity employer, and we’re committed to building a diverse, equitable and inclusive workforce.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

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Role

Customer Implementation / Customer Success

Experience Level

Senior Level

NoRedInk

NoRedInk helps students in over 60% of US school districts become better writers.
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