Senior Customer Success Manager

BetterLesson - Remote - Full time

You Will:

  • Manage a portfolio of partners, building long-term relationships with partner leadership (e.g., superintendents, assistant superintendents, principals, curriculum directors).
  • Conduct regular needs assessments to address gaps and ensure goal alignment.
  • Execute the behind-the-scenes planning process of a high-volume of BetterLesson workshops and coaching engagements with an incredibly high attention to detail and adherence to timelines.
  • Ensure flawless end-to-end program delivery, including leading partner kickoffs, implementing concurrent project plans, and facilitating partner meetings that deliver incredible value with data and insights.
  • Provide support for customer onboarding, rostering, and syncing using tools such as Clever and CSV upload
  • Craft clear and effective messaging, communications, and presentations for partners.
  • Take responsibility & initiative on renewal/expansion opportunities within accounts.
  • Join a collaborative team and company to ensure solid experiences for partners, improve our organization’s processes, support our company values, and bring your unique and authentic you.

You Are:

  • A detail-driven project manager, with strong planning and implementation skills, such that nothing ever falls through the cracks.
  • The type of person who thrives in ambiguity and complexity, and is a consummate self-starter.
  • Able to manage highly complex projects with precision and speed (we need both!)
  • An irrepressible process geek, chasing root causes to eliminate waste and risk.
  • Excited to be part of BetterLesson’s contributions in the education industry.
  • Passionate about and eager to grow in matters related to diversity, equity, and inclusion.
  • Committed to building and sustaining a collaborative, inclusive environment.

You Have:

  • A minimum of 3 years of experience managing customer relationships and managing programs for SaaS based technology preferred, preferably in education technology.
  • Previous experience managing a team of CSMs preferred.
  • Familiarity partnering with cross-functional teams to drive productivity.
  • Strong familiarity with Single Sign On, Rostering, SIS, and LMS tools popular in EdTech today including Clever, Canvas, Classlink, Google Classroom and others
  • Previous experience supporting digital core curricula or other SaaS-based EdTech products as a CSM
  • Made the organizations you’ve worked at more effective, even after you’ve moved on.
  • Been successful at simultaneously managing multiple highly complex projects across multiple teams.
  • Proficiency with Salesforce and Hubspot with a desire to learn new technologies that support our partner relationships.

We Can Offer You:

  • The opportunity to work with an awesome team to solve important problems.
  • A competitive salary.
  • Health and other employee benefits.
  • Equity in the business you are helping to build.
  • A flexible schedule and vacation policy.
  • The opportunity to spend everyday working to improve outcomes for teachers and students.

Apply for this job

Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Senior Level

BetterLesson

Today, BetterLesson Plans has over 1.4 million members and offers over a million community lessons as well as thousands of lesson plans from our Master Teachers, a highly selective group of the nation’s best educators.
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