Senior Business Analyst - Salesforce

TNTP - Remote - Full time

Senior Business Analyst, Salesforce

Flexible Location

TNTP is hiring a full time Senior Business Analyst, Salesforce to join our Enterprise Systems team. This position is based in a home office anywhere in the U.S. and is available immediately. Occasional travel is required.

Who We Are

A national nonprofit founded by teachers, TNTP believes our nation’s public schools can offer all children an excellent education. Today we’re a diverse team from a wide range of fields, united by a fierce commitment to helping school systems end educational inequality. We work at every level of the public education system to attract and train talented teachers and school leaders, ensure rigorous and engaging classrooms, and create environments that prioritize great teaching and accelerate student learning.

Enterprise Systems is a dynamic group of teams which provide services to over 400 TNTP staff working on more than 40 contract sites across the country and administers multiple enterprise-level software solutions, manages hardware and servers, implements security and provides HelpDesk support to the entire organization. Enterprise Systems is constantly building enhancements and new systems to support the evolving work of internal clients and address the business needs of a growing, virtually connected organization.

Within Enterprise Systems, a small team maintains and supports TNTP’s Customer Relationship Management (CRM) system, Salesforce. This team works collaboratively with internal groups to analyze process and technology challenges and recommend practical solutions within Salesforce, as well as provide key analytics that support our business development strategy. This includes keeping a pulse on systems and data trends to support our Business Development Operations, Legal, Finance and/or alternative route to teaching teams in meeting their goals.

What You’ll Do

As a Senior Business Analyst, you will be the technical leader for TNTP’s two implementations of Salesforce and will work collaboratively with internal and external clients to analyze process and technology challenges and recommend practical solutions. You will keep a constant pulse on systems and data trends to ensure the Enterprise Systems team and clients meet their goals and will support strategy execution for the organization.

Specific responsibilities include:

  • Provide technical leadership for Salesforce, inclusive ofleading implementation of incremental improvements, maximizing adoption, system maintenance and optimization, and monitoring usage trends to recommend enhancements.
  • Assess current state business processes and capability gaps and identify multiple solution options and pathways by working with internal clients using Salesforce or those who could benefit from its use
  • Analyze requirements for complex business needs, ensuring that all requirements support delivery of project goals and meet prioritized key stakeholder needs
  • Coach, train, project manage and develop the team of admins and businessanalysts supporting Salesforce to build a strong inclusive team culture, deepen system knowledge and provide Tier 3 support
  • Build relationships with diverse group of stakeholders to successfully gain input, negotiate complex needs, and prioritize opportunities
  • Effectively communicate complex ideas to both technical and non-technical audiences at varying levels of organizational leadership
  • Strong business knowledge, including knowledge of organizational services and structure and industry trends, products, services and client needs
  • Lead documentation (both technical and user facing) of Salesforce processes and support knowledge management and Salesforce literacy across the organization

What You Bring

We are looking for amazing people who have diverse backgrounds and experiences, are inspired by our mission and are highly motivated to change children’s lives through education. You’ll be right at home here if you learn from failure and overcome adversity, cultivate strong relationships, understand the power of diversity, advocate for equity, aspire to lead through inclusion, and push yourself, your work and the people around you to the next level.

We are looking for a creative problem solver who loves technology, knows how to build strong relationships with clients to diagnose their needs and implement effective solutions, and enjoys constantly learning and innovating.

We expect our Senior Business Analyst to:

  • Manage and improve on systems. You’ll use your familiarity with technology systems, technical, analytical and problem-solving skills to propose solutions and run with them every day.
  • Generate Solutions. You’ll use your creative problem-solving skills to address complex problems that will best support internal group needs.
  • Love Data.  Your experience analyzing data and making it come alive will be crucial.  You will design and implement processes and reports to ensure data integrity
  • Connect the dots. You’ll use your strong project management and problem-solving skills to create and execute on multiple, complex streams of work, proposing solutions to thorny issues and making critical decisions on the best course of action for our work.  Ambiguity doesn’t scare you; just the opposite, you thrive on it.
  • Build Relationships with TNTP staff.You’ll regularly interact with staff looking for creative technical solutions and will approach solving problems with their perspectives in mind, providing resources, recommending solutions and motivating them to try out new ways of working. You have an ability to connect and build relationships with a diverse group of staff. Bilingual abilities are a plus.
  • Motivate and influence others. You bring out the best in your team and enjoy developing others and sharing knowledge.  You are confident yet humble with peers, listen actively, and advise effectively. 
  • Embrace a fast-moving organization. Deadlines, changing priorities and new projects don’t overwhelm you. Instead, they inspire you to rise to the occasion.
  • Deliver crisp, clean messages. Whether in writing or on the phone, your communications are articulate and concise. You understand your audience and communicate complex information in a compelling way.
  • Model Cross-Cultural Agility. Authentic self-reflection, self- awareness, and high emotional intelligence are central to who you are.  You use your cultural understanding of yourself and others to build trusting relationships with colleagues and clients. 

Qualifications

  • Salesforce Administrator Certification is required with at least 2 years of hands-on experience primarily with Sales Cloud.
  • Experience with marketing automation, document management integrations and other Salesforce integrations.
  • Salesforce Platform App Builder Certification helpful but not required.
  • Experience with a wide variety of business analysis techniques, including but not limited to writing user-stories, business requirements, and functional specifications and developing process diagrams in an agile environment. 5+ years of increasing experience working as a business analysis practitioner preferred.
  • Strong interpersonal skills, including client management and the ability to influence and engage project teams, peers, and TNTP leadership team members. 
  • Experience providing technical leadership, development and cultivation to other business analysts and admins; experience managing others preferred
  • Self-reliant, results-oriented problem-solving skills, including the ability to critically assess challenges and identify innovative, effective solutions in ambiguous situations. 
  • Excellent project management skills with the ability to make decisions, work efficiently, prioritize effectively, and anticipate future needs in a fast-paced environment.
  • Ability to research, assess, and recommend improvements to business processes, organization, and policies that can increase the advantages gained from technical and non-technical solutions

What We Offer

TNTP offers a competitive salary commensurate with experience in a similar position with the potential for an annual performance-based bonus. The salary range for this position is $80,000 to $120,000. New hires are typically brought into the organization at a salary between the range minimum and midpoint depending on experience and in alignment with internal equity. We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Other benefits include dental and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, commuter benefits, referral bonuses, professional development, and a 403(b) plan with employer matching. We also offer an inclusive environment where staff are encouraged to bring their whole selves to work every day. TNTP may offer a relocation stipend to defray the cost of moving for this role, if applicable.

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Role

Project Management

Experience Level

Mid Level

TNTP

TNTP is a national nonprofit that believes our nation’s public schools can offer all children an excellent education. We’re a diverse team from a wide range of fields that works at every level of the public education system to support great teaching and accelerate student learning.
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