School Success Associate

DeansList - Remote - Full time

Anyone who’s spent time in a school knows that an educator’s job is hard, and teachers and administrators are expected to juggle many responsibilities. Great software can help schools run smoothly and, at DeansList, our goal is to help teachers and administrators be more effective while making their jobs easier.

A School Success Associate’s day is never the same. This role is 33% consultant/problem-solver, 33% support master, and 33% product manager. Associates work closely with school leaders to understand their ideas for improving their school, and show them how DeansList can put those plans into practice. They solve real challenges that schools struggle with every day by recommending best practices and by coming up with great ideas that truly make a difference for students. School Success Associates see the challenges schools face first-hand, and they have a critical voice in guiding DeansList innovations.

An ideal candidate is a motivated, driven individual who is a self-starter and hungry to make an impact at an innovative, growing company. We’re looking for applicants with school-based experience and/or customer success and operations experience. Our School Success Team is growing fast. By joining us now, you’ll help shape the way we support our educators and school leaders.

Responsibilities:

  • Work directly with school leaders to understand how they want to use DeansList and translate that vision into an implementation plan
  • Train administrators and teachers to use DeansList
  • Support teachers and school leaders to ensure DeansList makes their jobs easier
  • Help create new onboarding systems that will enable us to scale to serve more schools faster
  • Create new training and support materials
  • Advise our development team on what schools are asking for and how we can constantly improve DeansList

Requirements

  • At least 2 years of experience working in a K-12 educational institution as a teacher or administrator OR experience working in customer success/operations
  • Get satisfaction from finding creative solutions to difficult problems
  • Be a motivated self-starter that is comfortable multi-tasking and managing projects independently
  • Strong communication skills, both verbal and written
  • Data-minded- familiarity with excel is a plus
  • Affinity for technology and enjoy using the latest apps and gadgets
  • Most important: have an interest in improving education, empathy for teachers, and a desire to create great tools that will help schools be more effective

Benefits

  • Health (fully covered), dental and vision insurance
  • Flexible vacation policy

Apply for this job

Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

DeansList

Our team is passionate about improving education by giving great schools and educators the tools to be successful. We know educators are busy enough without having to hunt for information or battle poorly-designed software. We practice what we preach and believe in regular, positive feedback.
Share this job
Get our email newsletterSign me up
Keep up to date with our email newsletterSign me up